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  1. #1
    New Lounger
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    I am running XP Pro, SP3, with windows updates set to automatic. I keep getting a message to download and then install Security Update for Windows XP (KB979683), but every time I try to do so it says the update could not be installed and then within a matter of minutes wants to download and install it all over again with the same result. Here is the log file that is created when the install fails, which maybe somebody can decipher for me:
    1.000: 2010/04/17 17:14:05.437 (local)
    1.000: e:\3bf8fc23f2f01c10e9c7b87e\update\update.exe (version 6.3.13.0)
    1.000: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    1.015: Hotfix started with following command line:
    1.062: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1.093: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
    1.125: Return Value From MpSysCheck = 0
    1.125: MpSysCheck returned 506628
    1.125: Fist Condition in MagicTrap.Check.Condition Failed
    1.125: Condition Check for Line 1 of PreRequisite returned FALSE
    1.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.125: KB979683 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB979683 failed. For More details check the Log File c:\windows\KB979683.log
    1.140: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.140: Setup cannot continue because one or more prerequisites required to install KB979683 failed. For More details check the Log File c:\windows\KB979683.log
    15.984: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB979683 failed. For More details check the Log File c:\windows\KB979683.log
    15.984: User Input: OK
    15.984: Update.exe extended error code = 0xf0f4
    15.984: Update.exe return code was masked to 0x643 for MSI custom action compliance.

    Thanks, Jim

  2. #2
    Super Moderator CLiNT's Avatar
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    Run a thorough antivirus and antimalware scan on your computer.
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    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

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  3. #3
    New Lounger
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    I ran Avira's AntiVir, Housecall, Malwarebyte's AntiMalware and Windows Defender. A few problems were found and fixed, but still cannot install the update.

  4. #4
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    Quote Originally Posted by Jim Moelk View Post
    I ran Avira's AntiVir, Housecall, Malwarebyte's AntiMalware and Windows Defender. A few problems were found and fixed, but still cannot install the update.
    Did you look at the log file mentioned - c:\windows\KB979683.log?

    Joe
    Joe

  5. #5
    New Lounger
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    Yes, it is copied in the initial post, but I'm not sure what it means.

  6. #6
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    Quote Originally Posted by Jim Moelk View Post
    Yes, it is copied in the initial post, but I'm not sure what it means.
    See the "Known Issues" paragraph at MS10-021: Vulnerabilities in Windows Kernel could allow elevation of privilege.

    Joe
    Joe

  7. #7
    New Lounger
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    Thanks for your response, Joe.
    I tried all of the solutions indicated that I could, but without success. When I try to install the update manually I get a KB979683 Setup Error: "Setup cannot continue because one or more prerequisites required to install KB979683 failed. For More details check the Log File c:\windows\KB979683.log."
    Latest addition to the log file:
    0.953: ================================================== ==============================
    0.969: 2010/04/19 19:38:31.859 (local)
    0.969: e:\dc467413f8cf6dbef0dca3509f\update\update.exe (version 6.3.13.0)
    0.969: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    0.969: Hotfix started with following command line:
    0.969: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.969: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
    1.000: Return Value From MpSysCheck = 0
    1.016: MpSysCheck returned 506628
    1.016: Fist Condition in MagicTrap.Check.Condition Failed
    1.016: Condition Check for Line 1 of PreRequisite returned FALSE
    1.016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.016: KB979683 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB979683 failed. For More details check the Log File c:\windows\KB979683.log
    1.031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.031: Setup cannot continue because one or more prerequisites required to install KB979683 failed. For More details check the Log File c:\windows\KB979683.log
    98.016: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB979683 failed. For More details check the Log File c:\windows\KB979683.log
    98.016: User Input: OK
    98.016: Update.exe extended error code = 0xf0f4
    98.016: Update.exe return code was masked to 0x643 for MSI custom action compliance.

  8. #8
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    I'm out of ideas.

    You can try contacting Microsoft at 1-866-PCSAFETY. There is free support for installation problems with security fixes.

    Joe
    Joe

  9. #9
    New Lounger
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    OK, thanks a lot.

  10. #10
    New Lounger
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    This is what I do when a security update won't install, and it has worked every time except for KB967715 which was causing a problem because of Sonic Record DLA. Anyway, here is the procedure:

    If the update shows in Add/Remove Programs, uninstall it and reboot. Download the update and save to C: drive root. Open Run and enter, for example, the following

    C:\WindowsXP-KB971486-x86-ENU.exe /overwriteoem

    with the correct name for the update replacing the one in the example. Note there is a space between exe and the slash. Reboot and check if the update is properly installed.

  11. #11
    New Lounger
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    Thanks for the idea, but it didn't work. :-( Still get the error message that one or more prerequisites required to install the update are missing, but no one seems to be able to figure out what is missing. Am working with an MS tech but so far no success there either, so all ideas are welcome!

  12. #12
    New Lounger
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    Has anyone else had a problem installing this particular XP update -- #KB979683 -- or am I the only one?

  13. #13
    New Lounger
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    If you are a single user, or even in a multi-user home environment, this may not be an issue for you so there may be no practical need to spend additional time trying to solve what appears to be essentially a "don't care" security patch in those situations.

    Perhaps someone else can tell us if I am misinterpreting this.

    According to the KB article,
    "A security issue has been identified that could allow an authenticated local attacker to compromise your system and gain control over it."

    That suggests to me that it applies only to local access, and that is further constrained only to someone who has already validly logged-onto the system.

    Remote access does not seem to be an issue, and "drive-by" users who have not already logged-in do not seem to be an issue.

  14. #14
    New Lounger
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    I am on a network at work with 5 other people, none of whom would want (or even know how!) to attack and compromise my system. If you are right, it would certainly save me a lot of hassle!

  15. #15
    New Lounger
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    In the for what it's worth department, I have installed the above inquired patch and as far as I know it has not caused any problems that I am aware of. I am running XP home SP3. Could be an issue with XP Pro.

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