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  1. #1
    New Lounger
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    Hi,
    I have a rather peculiar problem. I have two laptops, both running XP SP3 although the one with the problem (a Dell Vostro 1000) is the Professional version while the other is running Home.
    Both are running the latest version of Firefox which I prefer over IE. As IE 7 or 8 screw up certain things that I prefer to use in my pcs, I still have IE6 with all updates lurking in the background although I very rarely use them.
    Just before Christmas I appeared to have a trojan or two on the Dell which caused Google search result links randomly going off to other sites. Some of these were relatively harmless in that they went to another search engine result page, but there were others trying to access sites in other countries, e.g. Russia which were trying to initiate some Java. If I couldn't back out of the website I would simply power off.
    After much frustrating effort trying to get rid of the. Amongst others, AVG reckoned that one of it's own files plus a system file were infected, which although it stated it had repaired the files, always re-occurred. One of the manifestations of this seemed to be that 2 instances of 2 AVG programs were running with one of each of the instances taking nearly 50% of the CPU, effectively not allowing me to do anything. After deleting the CPU hog instances I was able to do things OK.
    I eventually did a 'repair' of the OS from the Dell installation disk which seemed to do the trick.
    However, since then both FF and IE are having troubles opening some websites, which are able to be accessed via my other laptop.
    Both are wirelessly connected to a cable router and both are running (latest versions of course) of Zonealarm free and AVG9 free.
    The problem is slightly peculiar as for the most part these websites will not open, but very occasionally they will.
    It's getting rather irritating as amongst the websites are several of my banking websites. Amazon.co.uk is another on I can not always get into on the Dell but can always get into from the other laptop. I have checked security settings and they are virtually identical in both pcs, as is just about everything else I have checked between the two.
    I have run enumerable programs as suggested by specialist malware sites, including Malware Bytes, Spy Doctor and countless others which all come up negative or else any problems found, when corrected, do not cure the problem.
    I checked the Event Viewer this morning and found under system some stuff about Google Updater around the time I couldn't get into my bank, so just on the off chance I killed it in Task Manager and lo and behold, I could get into my bank site. However I still could not get into Amazon so I think that it may have been pure coincidence.
    It almost seems to me like there is something in there outside either browser that is inhibiting access to these websites. Some of the websites I'm not too bothered about such as Facebook, but it is extremely irritating as I have to now logon to two different computers in order to do what I need to do.
    I'm getting desperate now as I don't quite know where to turn to next, so are there any knowledgeable people out there who could shed some light on this?

    Cheers

    P.S. Sorry about the long post.

  2. #2
    2 Star Lounger Katz's Avatar
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    1--When you can't access a site, do you get an error message? Do you get, in the status bar "Looking for..." instead of "Waiting for..."

    2-- Turn off ZA temporarily, and turn on the Windows Firewall for protection. Try the problem sites again and record what happens.

    3--Run Hijack This, please, and copy and paste the log here. Let's see what's going on under the hood.
    2 desktops: Win XP Pro SP3 / 3 GHZ/3 GB RAM/ Firefox, Thunderbird /
    Open Office

  3. #3
    New Lounger
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    Quote Originally Posted by RochelleP View Post
    1--When you can't access a site, do you get an error message? Do you get, in the status bar "Looking for..." instead of "Waiting for..."

    2-- Turn off ZA temporarily, and turn on the Windows Firewall for protection. Try the problem sites again and record what happens.

    3--Run Hijack This, please, and copy and paste the log here. Let's see what's going on under the hood.
    Thanks for your reply Rochelle. Sorry about the delay in replying but I have been away for a few days.

    1-- I get SERVER NOT FOUND. Firefox can't find the server at www.xxxxxxxxxx.com.
    # Check the address for typing errors such as ww.example.com instead of www.example.com
    # If you are unable to load any pages, check your computer's network connection.
    # If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

    As the addresses in question are normally opened from links, the mis-spelling of URLs is a no-goer, and similarly, the network, which of course is up and running, and the firewall. I have been through the ZA programs manually, changed security settings, both up and down, and still no luck.


    2-- Zonealarm off and Windows firewall on produces the same results. I should emphasise that there are some sites that FF does find some occasions, while others it just NEVER finds. My bank sites, sometimes I can get in and sometimes I can't. Facebook I can't get into ever it seems although that doesn't overly bother me as I rarely use it.

    3-- HJT below.

    I should also add that I have uninstalled, completely clearing out any registry entries as well as deleting the directories for both FF and AVG, then reinstalled both again. It didn't help.

    Thanks,
    Norris

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:26:55 p.m., on 7/05/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\AGI\core\3.1\AGCoreService.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\inetsrv\inetinfo.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\snmp.exe
    C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\PROGRA~1\AVG\AVG9\avgtray.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\iolo\System Mechanic 6\SMSystemAnalyzer.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virginmedia.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.co.uk/ig/dell?hl=e...uk&ibd=0071113
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1;*.local
    R3 - URLSearchHook: agcore.AGUtils - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - mscoree.dll (file missing)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: agcore.AGUtils - {0bc6e3fa-78ef-4886-842c-5a1258c4455a} - mscoree.dll (file missing)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrow serrecordplugin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\s wg.dll
    O2 - BHO: pdfforge Toolbar - {B922D405-6D13-4A2B-AE89-08A030DA4402} - C:\Program Files\pdfforge Toolbar\pdfforgeToolbarIE.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: pdfforge Toolbar - {B922D405-6D13-4A2B-AE89-08A030DA4402} - C:\Program Files\pdfforge Toolbar\pdfforgeToolbarIE.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic 6\SMSystemAnalyzer.exe"
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe " -t (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
    O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6 FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
    O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/...osticsxp2k.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase6662.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1267917874937
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AG Core Services (AGCoreService) - AG Interactive - C:\Program Files\AGI\core\3.1\AGCoreService.exe
    O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files\AGI\common\win32\PythonService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: Google Update Service (gupdate1c9f1c9a1f2c132) (gupdate1c9f1c9a1f2c132) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
    O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
    O24 - Desktop Component 0: (no name) - (no file)

    --
    End of file - 11735 bytes

  4. #4
    3 Star Lounger
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    Hi Norris,

    Could you also run this command from your Start Menu > Run dialog box please and copy and paste the results.

    Code:
    notepad %systemroot%\system32\drivers\etc\hosts
    Example,

    # Copyright (c) 1993-2009 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    Could you also please run this from your Command Prompt, Start Menu > Run: cmd <press enter>

    Code:
    ipconfig /all > C:\ipconfig.txt
    &
    Code:
    notepad C:\ipconfig.txt
    Copy and paste the results here.

  5. #5
    New Lounger
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    Hi Josh,
    As requested...........
    I should also add that I have previously done an ipconfig /flushdns at a suggestion made on another forum.


    # Copyright (c) 1993-1999 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    127.0.0.1 localhost

    ================================================== ==============================



    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Company
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
    Physical Address. . . . . . . . . : 00-1C-23-AE-50-0E

    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1D-D9-56-47-A1
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.190.63
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :

  6. #6
    3 Star Lounger
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    Thanks Norris,

    HOSTS file is clean

    Your ipconfig does not seem to include all information, was /all switch used?

    This information present indicates you've got an automatic private address because no valid DHCP server (cable router most likely) was available to give the adapter (wireless card) details such as IP/DNS/Gateway settings. Can you confirm if you were offline / out of wireless range during the post to this thread.

    What I am getting at is your issue could be wireless drop outs whether they be software or hardware fault at this stage.

    Are the drivers the latest available from the Dell support page? Dell Dell Wireless 13xx, 14xx, 1505 MiniCard v5.10.38.26 Release Date: 1/15/2009

    http://support.dell.com/support/down...&fileid=289032

  7. #7
    New Lounger
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    Hi Josh,
    I thought I did, but I did it again as follows:

    ipconfig /all > C:\ipconfig.txt

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Company
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
    Physical Address. . . . . . . . . : 00-1C-23-AE-50-0E
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1D-D9-56-47-A1
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.190.63
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :

    Although it is a laptop, it is next to the wireless router and I can confirm that it was connected and operating. When I get the Server not found message I can get another website seconds later, so unless it's only for a fraction of a second, I can't see that as a reason - at the moment!!

    After "repairing" the OS I have to say I didn't think of updating drivers. I am doing it now and will let you know whether this cures the problem.

    Cheers,
    Norris

  8. #8
    New Lounger
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    Hi Josh,
    OK, I've installed the latest driver from Dell for the wireless card, and the problem is still there.

    I have to say that although I am reasonably pc literate, wireless connections are a mystery to me. As a mainframe programmer (Assembler) for over 40 years, I have never had to bother much with this sort of stuff.

    So much as I would like to understand what you are talking about, it's going over my head a bit. As I said, the wireless (cable) router is about a foot (30cm) away from the laptop, the one that works is immediately adjacent.

    Maybe I should try plugging straight into the router rather than wirelessly. Would that make any difference?

    Cheers
    Norris

    P.S. You're up late!

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    Thanks for the updates Norris,

    Everyone has their strengths and weaknesses as you've explained. The shoe would be on the other foot if you started talking to me about Assembler

    So in the same token thank you for letting me know where you are at with this as it'll help us troubleshoot more effectively. You'll have more of an idea of what is going on rather than just blindly following instructions.

    1 ) Definitely try connecting via network cable and see if this assists, when you do this could you please give us another

    Code:
    ipconfig /all > C:\ipconfig.txt
    2 ) Could you pass on the brand/model of the router that is in use.

    What I am concerned about at the moment is your wireless isn't showing these details in your print outs,

    Gateway:
    DNS:

    These are very important for efficient networking i.e. a connection to the outside world to browse the internet.

    So we'll see how we go with using a network cable plugged into the router. This will further tell us if the issue can be narrowed down to Wireless.

    It was a little late the last time I posted

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    Right, I've directly connected but that hasn't helped as all, although to be honest I'm not absolutely positive that I connected correctly. I assume that I have to set up and use the Local Area Connection rather than the wireless network. I did that and after disabling the wireless connection I tried accessing the internet but I didn't get any response at all for any of the sites I tried. I just kept getting server for the particular site not found. That was for Ebay which I can get OK otherwise.

    I have to say that I am a bit reluctant to play too much with the settings as I work on the premise that if it ain't broke, don't fix it. Although I have this problem, I can get most of what I want and for the others I use the other laptop. I'd still like to solve the problem though, as it was working until I had to "repair" the OS.

    However the router is a Safecom SWCBR-5400.

    Cheers
    Norris

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    Quote Originally Posted by Norris Hanna View Post
    Right, I've directly connected but that hasn't helped as all, although to be honest I'm not absolutely positive that I connected correctly. I assume that I have to set up and use the Local Area Connection rather than the wireless network. I did that and after disabling the wireless connection I tried accessing the internet but I didn't get any response at all for any of the sites I tried. I just kept getting server for the particular site not found. That was for Ebay which I can get OK otherwise.
    Thanks for getting back to us Norris and I understand what you mean about if it ain't broke don't fix it. It is partially broken but you're weighing up the fact that the other laptop is fine.

    You are probably sick of this command by now but it does tell us if you're getting basic network settings from the router (Safecom SWCBR-5400) so you can connect to the outside world.

    Could I get you to run this on the laptop while you have the network cable plugged in and also on the laptop which is trouble-free so we can do a comparison.

    Code:
    ipconfig /all > C:\ipconfig.txt
    During the above could you plug in the trouble-free laptop via cable if you are using wireless.

    Here is an example of what the output would usually look like for a home setup,

    Code:
    Ethernet adapter Local Area Connection:
    
            Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
            Physical Address. . . . . . . . . : 00-0F-EA-56-3E-C9
            Dhcp Enabled. . . . . . . . . . . : Yes
            Autoconfiguration Enabled . . . . : Yes
            IP Address. . . . . . . . . . . . : 192.168.1.2
            Subnet Mask . . . . . . . . . . . : 255.255.255.0
            Default Gateway . . . . . . . . . : 192.168.1.254
            DHCP Server . . . . . . . . . . . : 192.168.1.254
            DNS Servers . . . . . . . . . . . : 192.168.1.254
            Lease Obtained. . . . . . . . . . : 12 May 2010 23:38:27
            Lease Expires . . . . . . . . . . : 16 May 2010 15:23:23
    What I am thinking has happened and the results may verify this. Is the trouble-free laptop will show an output similar to that and the laptop with issues will not have a network address hence not being able to connect to websites. This maybe a hardware fault but unlikely as it will probably be related to the fact you had to do a "repair" installation which fixed things up well but not perfectly.

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    Sorry for the delay in replying but I was trying to get the non-wireless side of the network working.

    I am surprised, but on the "working" laptop - let's call it the Asus, I was able to simply plug in the cable, enable the LAN and it all works. I disabled the wireless connection to prove.
    Here is the ipconfig for the Asus which has both the wireless and LAN enabled and shows what one would expect.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : your-12c6e0a75f
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway
    Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-13-D4-02-AB-46
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Tuesday, 1 June 2010 5:10:00 a.m.
    Lease Expires . . . . . . . . . . : Wednesday, 2 June 2010 5:10:00 a.m.

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway
    Description . . . . . . . . . . . : 802.11b USB Wireless LAN Adapter
    Physical Address. . . . . . . . . : 00-02-72-48-E1-38
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.4
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 194.168.9.100
    194.168.8.100
    Lease Obtained. . . . . . . . . . : Tuesday, 1 June 2010 5:51:04 a.m.
    Lease Expires . . . . . . . . . . : Wednesday, 2 June 2010 5:51:04 a.m.

    The ipconfig for the non-working, the Dell, follows.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : *********** <- "ComputerName"
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1D-D9-56-47-A1
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Monday, 31 May 2010 7:33:34 p.m.
    Lease Expires . . . . . . . . . . : Tuesday, 1 June 2010 7:33:34 p.m.

    Now I wasn't able to get the LAN network running for the Dell. Although I enabled it and it says that it is connected, it shows zero packets Sent and Received, and when I go into Properties and "Repair" the connection I get a pop-up saying Unable to repair as TCP/IP is not enabled for this connection. Cannot proceed. If I try and use the Troubleshoot route I get sent via a link to the Hardware Compatibility List to an MS website which simply advertises Windows 7. I cannot find anything relating to hardware compatibility. At the time of taking the ipconfig display above for the Dell, as for the Asus, both LAN and Wireless were connected - so it said!!

    Was I expecting this to be easy? Well, yes, as they (MS) tout marvellous thing like plug 'n play.

    Yet if I go into Properties it says that TCP/IP is checked as enabled as is Client for Ms Networks, File & Printer Sharing, QoS Packet Scheduler, whatever that is.

    Thanks for your help patience with a network nohoper.

    Regards,
    Norris

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    Hi Norris,

    Good to see you back at it! you have done some great troubleshooting there by comparing and analysnig the working laptop vs the non-working. Although I'm not sure if you have tested the ethernet (network cabled) connection on the Dell? as the ipconfig details don't list it only the Dell Wireless 1390 card.

    Are you able to try the following from a command prompt for me:

    Code:
    ping 192.168.0.1 > c:\ping-router.txt
    &

    Code:
    ping 8.8.8.8 > c:\ping-google-dns.txt
    If both of those return results like this,

    Pinging 192.168.1.254 with 32 bytes of data:
    Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
    Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
    Reply from 192.168.1.254: bytes=32 time<1ms TTL=255
    Reply from 192.168.1.254: bytes=32 time<1ms TTL=255

    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    Then we know that your wireless card and TCP protocol is working and can contact local network addresses and internet addresses which in this case I've used a Google DNS IP as it's really easy to remember.

    If you find that you get an error please post back the results. IF you are feeling game I would try resetting your TCP-IP protocol but I would recommend making a Windows Restore point. This can be done as shown below.

    http://support.microsoft.com/?kbid=299357

    As always let us know how you go

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    Hi Josh,
    As far as testing the LAN connection please refer to my 3rd to last paragraph of my previous post.

    I have attached some files and screen shots, as it's easier than trying to cut & paste everything, but essentially, both your suggested pings over wireless worked (see attached files)
    however when I disabled wireless and enabled LAN connection I didn't get a thing.

    I also did some pathping and tracert on the same addresses and again the wireless connection works, but the LAN does not. All of them find the router, but the LAN does not go beyond that, the tracert for google simply saying the the host is not available. Nothing goes beyoond the router via LAN.

    Incidentally, your reference to resetting TCP/IP was for Vista, but I found the one for XP (Professional) which is what I have installed.

    I just tried the Event Viewer (on the offchance) to see if anything came up in that. As luck would have it, my 2 different banks which I usually can't get into allowed me in this time, however, I tried facebook which faioled but nothing that I could discern in the Event Viewer.

    The jpg is a screen shot showing the status of my networks with the LAN as enabled and the 2 pop-ups showing the status as connected but with only a fraction of the sent in received - 664 v 169. Under the properties it shows all the relevant bits checked expecially TCP, and as I said if I go to Repair it states that it can't because TCP/IP is not enabled for this connection. (!?!?!?)

    Also I assume that resetting doesn;t alter anything in the router. Unfortunately, I can't get into the router as what I though was the password will not let me in. When I connect manually it has the password already set up and of course, to be helpful masked out.

    Is a restore point a good way of going or can I take a fresh image in Acronis?

    The reason I ask is that when I was having the troubles which made me have to resort to repairing XP, I was unable to use ANY of the restore points supposedly available. Is there any way of testing whether the restore points are actually there and useable?

    Regards,
    Norris
    Attached Images Attached Images
    Attached Files Attached Files

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    Hi Josh,
    This is geting wierder by the minute. I just did another ipconfig on the Dell with both Wireless and LAN connections enable and THIS time it lists the LAN details which it didn't do before - and I KNOW that I'd appended /all for both - at least I am pretty sure that I did - especially after you reminded me again.

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : *********** <- "ComputerName"
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway

    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : gateway
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1D-D9-56-47-A1
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Wednesday, 2 June 2010 2:12:51 p.m.
    Lease Expires . . . . . . . . . . : Thursday, 3 June 2010 2:12:51 p.m.

    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
    Physical Address. . . . . . . . . : 00-1D-09-20-00-00
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.0.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :


    Oh, incidentally I went through Network Diagnostics in the Help & Support and both the connections (LAN or wireless) show as passed.

    I have attached the ouput text file. I don't know whether it will be of any help or not.
    Attached Files Attached Files

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