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  1. #1
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    Hi

    We currently use Adobe Professional 7.0 and when an email address is contained in the document Adobe auto-generates a link to it. As with a lot of email addresses the first part is separated by a . i.e. tony.james@.....

    Adobe doesn't pick up the first half of the email address so it would try to send an email to james@.... rather than tony.james@...

    Is there an easy way to get round this without using our typesetters?

    Thanks in advance

    Tony

  2. #2
    Bronze Lounger IanWilson's Avatar
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    Quote Originally Posted by Tony M James View Post
    Hi

    We currently use Adobe Professional 7.0 and when an email address is contained in the document Adobe auto-generates a link to it. As with a lot of email addresses the first part is separated by a . i.e. tony.james@.....

    Adobe doesn't pick up the first half of the email address so it would try to send an email to james@.... rather than tony.james@...

    Is there an easy way to get round this without using our typesetters?

    Thanks in advance

    Tony
    There's some discussion of this issue on the Adobe forums, including this thread - I don't know if you find that helpful, and I am not sure that I fully understand what the answers are saying. But you might also like to ask about the issue there, if we don't manage to solve it here.


    Ian

  3. #3
    2 Star Lounger
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    I use Adobe Acrobat 7 Standard to create PDF files from Word 2002 SP3 documents, and I've found that mailto links that contain a period in the address are:

    1. Created correctly if the PDF files are created using the "PDFMaker" add-in with the "Add links to Adobe PDF" option checked.

    2. Not created correctly if the PDF files are created using the "PDFMaker" add-in with the "Add links to Adobe PDF" option unchecked.

    3. Not created correctly if the PDF files are created by printing to "Adobe PDF".

    In 2 and 3, the effect is what you've noticed - everything before the period is excluded.

    My OS is Windows 2000 SP4, if that's relevant (hey, I'm at work).

  4. #4
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    Due to government outsourcing we use an external typesetter so all we receive is a flat pdf already set up. Is there a way of changing the settings within the document?

  5. #5
    Bronze Lounger IanWilson's Avatar
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    Quote Originally Posted by Tony M James View Post
    Due to government outsourcing we use an external typesetter so all we receive is a flat pdf already set up. Is there a way of changing the settings within the document?
    How are you creating the document that they then convert to PDF? (MS Word, etc?) Can you create the document with a Mailto hyperlink already in it? That seems to work for me - if I create a Word document with a hyperlink in it like ian.wilson@myisp.com then produce a PDF from it, that seems to produce the complete mailto address both if I create the PDF file using the PDFMaker add-in and if I do it by printing to Adobe PDF. (I'm using Acrobat 7 Standard).

    Ian



  6. #6
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    Quote Originally Posted by IanWilson View Post
    How are you creating the document that they then convert to PDF? (MS Word, etc?) Can you create the document with a Mailto hyperlink already in it? That seems to work for me - if I create a Word document with a hyperlink in it like ian.wilson@myisp.com then produce a PDF from it, that seems to produce the complete mailto address both if I create the PDF file using the PDFMaker add-in and if I do it by printing to Adobe PDF. (I'm using Acrobat 7 Standard).

    Ian
    I've just checked the original MSWord doc and whoever generated it failed to 'hard return' after typing the email address. I'll inform the relevant people here. Many thanks Ian.

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