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  1. #1
    New Lounger
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    Kaspersky 2010 has been working fine in a Win7 environment but recently stopped. Reinstalled program from CD. All well. Updated definitions. All well. Then responded to prompt to update program to newest version and after that was done it was no longer possible to get the program even to open. Any ideas? Thanks.

  2. #2
    Super Moderator Deadeye81's Avatar
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    Hi anntms,

    Sometimes the newest version of a program can be problematic. I suggest uninstalling Kapersky and reinstalling the version that worked for you, and ignore prompts to update to the newest version. If there are killer bugs in the new version, they will get them fixed.

    I had the same problem with Avast 5 on Windows 7. None of my protective shields were operative when I allowed the newest version of it to be installed. I removed it and installed from the executable I had earlier downloaded, and all worked well again. Eventually there was a more recent program update available, so I installed and that one worked well.

    Hope this helps.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  3. #3
    New Lounger
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    Thanks. That's exactly what we did, so I guess we'll just wait for a while for a new version. I just wanted to make sure I wasn't missing something!!

  4. #4
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    Wink

    Hi Ann :

    I would think the most up-to-date info would be to look for or ask in the
    appropiate Kaspersky Support Forum at http://forum.kaspersky.com ;
    have you done that !?
    For the BEST in what counts in Life :

    http://www.ctftoronto.com

  5. #5
    New Lounger
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    Thanks for the link.

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