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  1. #1
    New Lounger
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    Just wondering if anyone else has had difficulties getting warranty service on XFX Video Cards? I bought a 9800 Gt card for my son's Christmas present just over 2 years ago. I choose an XFX because of the lifetime warranty, or should I saw supposed lifetime warranty. The original card went bad 14 months after the purchase date so I called XFX and was told that it was out of warranty. What I found out was they changed their policy 2 months before I bought the card, the new policy states that you have to register the card online within 30 days of purchase. If you fail to do that you will only have a 1 year warranty.


    Well there was nothing on or in the box, manual or anywhere that stated that you had to register on-line within 30 days. They did repair the card the first time it went bad even though it was after 1 year, the tech said that they would honor it just send them proof of purchase. So I sent POP and they registered the card online at that time.

    Apparently they posted on their website that you have to register within 30 days, who goes on-line and looks to see if you have to register or check warranty information unless you have a problem? They should of put something in the box stating that, like BFG does with a big bright orange piece of paper instructing you to register within 30 days. My guess is that the card I bought was sitting on the shelf and never got the added documentation, if such documentation exists from XFX.

    The card just went bad again and of course I had to start an online ticket. Again I was told the card is out of warranty. Well I go round and round with on-line replies and try to be nice while still arguing my point. It gets me no where so I called and get the same run around. I then ask to speak to a supervisor, who just happens to be unavailable. I left a voicemail message for Ryan the supervisor but have yet to hear back. I will keep you posted, just wanted to let everyone know how they treat customers.

  2. #2
    Plutonium Lounger Medico's Avatar
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    The best advice is to go online and register evrything you acquire. Electronic devices go bad, that's a fact of life. These folks sound kind of underhanded the way they changed their warranty but at the same time they do have the right to do so. I always go on line to register everything from electronics to PC's to lawn mowers, everything. it only takes a few minutes and can save your bacon.
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  3. #3
    New Lounger
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    I always register everything, but to change the length of a warranty just because I did not register on-line is crazy. I do have proof of purchase and they already fixed it once and it has been registered. I contacted Newegg where I bought it and they are going to look into it.

  4. #4
    Plutonium Lounger Medico's Avatar
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    You could also try PC World. They have a column called On Your Side that writers ask for help with problems like this. From PC World on-line:

    Do you have a problem with a hardware or software vendor involving customer service, a warranty, a rebate, or the like? E-mail onyourside@pcworld.com. We can't address every issue, but we will try to handle those of greatest interest.
    BACKUP...BACKUP...BACKUP
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  5. #5
    Super Moderator CLiNT's Avatar
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    Yes, definitely get yourself familiar with all hardware warranties, registration procedures, and returns processes of all products before you purchase.
    A well established DIY (do it yourself) modus operandi.
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    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

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