Results 1 to 6 of 6
  1. #1
    Lounger
    Join Date
    Dec 2009
    Location
    Philadelphia, PA, USA
    Posts
    28
    Thanks
    1
    Thanked 0 Times in 0 Posts
    I downloaded some software to update my HP printer and discovered that the software caused more problems than I had before. So I undid the installation but now, every time I turn on the printer I get the message that the software is trying to install and I also get a Microsoft message that the software has not passed Windows Logo testing... I've scoured my computer (with the printer on and off) but can't find the location of the software installer. Anyone have any ideas??

  2. #2
    Plutonium Lounger Medico's Avatar
    Join Date
    Dec 2009
    Location
    USA
    Posts
    12,631
    Thanks
    161
    Thanked 936 Times in 856 Posts
    Downloaded apps are usually in the Temp Internet files after download unless you specify a different location. I always set up a Download folder at the top level of my root drive and specify that folder whenever I download anything. MS has now put a Download folder in the UserName folder by default in Win 7, probably because of the complaints about the inability to find downloaded apps.

    I would think if you clean up the Temp Internet Files through IE Internet Options/ Browsing History, this should solve your problem although the exact path in XP escapes me right now.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  3. #3
    New Lounger
    Join Date
    Mar 2010
    Location
    Germany
    Posts
    20
    Thanks
    0
    Thanked 1 Time in 1 Post
    You may wish to google for "hp driver removal" (without the quotes)
    or search HP's FAQ and knowledge base.

  4. #4
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    So I undid the installation but now, every time I turn on the printer I get the message that the software is trying to install and I also get a Microsoft message that the software has not passed Windows Logo testing
    How exactly did you undo the installation?

    Reinstall "the software", boot, then uninstall it with a program like Revo or via the control panel applet.
    Make sure that "the software" does not have a startup or system tray entry, disable those prior to uninstallation.
    Never uninstall software by using System Restore.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

  5. #5
    Lounger
    Join Date
    Dec 2009
    Location
    Philadelphia, PA, USA
    Posts
    28
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Thanks all for your useful replies. But nothing helped. No matter what I tried, including all the suggestions, the software remained and tried to install every time I turned the printer on. I finally uninstalled the original software that came with the printer and reinstalled the original software from the disk and that seems to have taken care of the problem. But I'd sure love to know where that bad update was hiding.

  6. #6
    New Lounger
    Join Date
    Dec 2009
    Location
    Burley, Idaho
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    If your are using Firefox look in "my documents" for a file called downloads

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •