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  1. #1
    New Lounger
    Join Date
    May 2010
    Location
    york england
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    Our corp network is locked down including the desktop

    some pc's are losing their active desktop and the only way i can reset them is to copy out the users desktop icons and my documents folder contents, favorites etc.
    then delete the user profile and recreate, then copy back the above.

    all pc's are on SP2

    does anyone know of an easier way to do this and the cause of the problem.

    we are in the process of pushing out SP3, though this has not caused the problem

    many thanks in advance for suggestions

  2. #2
    5 Star Lounger
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    Dec 2009
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    Milwaukee, WI
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    It sounds like profile corruption. This can be hard to troubleshoot. Is there any business reason to run Active Desktop? If not, turn it off. It eats resources and really doesn't accomplish much except offer eye candy. Your machines will run much better without it.
    Chuck

  3. #3
    5 Star Lounger
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    Jan 2001
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    Cairns, Queensland, Australia
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    This is an issue caused by IE7 and WinXP SP2 (and apparently SP3).

    I have had limited success with this solution:

    Run regedit
    Locate and click the registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components
    In the right pane, right-click DeskHtmlVersion, and then click Modify.
    In the Value data box, type 0, and then click OK.
    Exit Registry Editor.

    I am still looking for an alternative but hope this helps in the mean time.
    Granville

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