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  1. #1
    New Lounger
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    I have a vision problem, so pardon me from the outset. I have a gateway laptop with Windows XP Service pack !!! installed. I also have been using microsoft security essentials since Woody recocmended it several months ago. I had no problems with it until 1 week ago. I visited a website that got by MSE and now my machine is infected. I get a pop-u p window for "just in time debugger" and unwanted links to new tabs.pages/winows. The worst part is that the malware prohibits or blocks all attempts to update MSE or Windows Updates in general.I have run complete scans by MSE but nothing was found. I am perplexed about what to do next. I definitely need some help. Much heartfelt appreciation is extended for any remedies to my computer's malady!

  2. #2
    Gold Lounger
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    Quote Originally Posted by carl hansher View Post
    I have a vision problem, so pardon me from the outset. I have a gateway laptop with Windows XP Service pack !!! installed. I also have been using microsoft security essentials since Woody recocmended it several months ago. I had no problems with it until 1 week ago. I visited a website that got by MSE and now my machine is infected. I get a pop-u p window for "just in time debugger" and unwanted links to new tabs.pages/winows. The worst part is that the malware prohibits or blocks all attempts to update MSE or Windows Updates in general.I have run complete scans by MSE but nothing was found. I am perplexed about what to do next. I definitely need some help. Much heartfelt appreciation is extended for any remedies to my computer's malady!
    Carl,
    Hello, there is a (freewhatever) program that most on this forum would recommend as a good starting place to rid your PC of the problem http://www.malwarebytes.org/ download the free version and install.... run then .... follow their recommendations . It would be helpful to include more information on your "OS" ex: any other security programs installed? AV... firewall... etc. Post back and let us know of your initial results. Regards Fred
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  3. #3
    Super Moderator Deadeye81's Avatar
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    Hi Carl and welcome to the Lounge!

    MalwareBytes antimalware is very good as Fred related. When you run your scan it will be more effective if you boot Windows into Safe Mode with networking, just in case you have difficulty getting updates downloaded for it in your regular Windows session. Also, the malware affecting your computer should be less effective in Safe Mode.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  4. #4
    Super Moderator CLiNT's Avatar
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    I visited a website that got by MSE and now my machine is infected.
    Can you provide the name & URL of the website where you believe this occured, and the name of the infective agent when you get this sorted out, please.

    Thanks
    CLiNT
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  5. #5
    2 Star Lounger
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    Hi Carl :

    Based on your explanation of the Symptoms, I feel it would be best to
    have your computer checked by an experienced, trained, Certified,
    VOLUNTEER "Malware Removal Specialist" that help on many
    Advanced Malware removal Forums . The One I recommend is
    Geeks To Go, specifically at http://www.geekstogo.com/forum/forums.html .
    Try and use the "procedure" in their "Malware and Spyware Cleaning
    Guide", but practically speaking, they want to see a "Log" from the
    FREE "OTL" program mentioned in the Guide. You can read about
    the OTL program at http://www.geekstogo.com/forum/OTL-T...t-t277391.html .
    For the BEST in what counts in Life :

    http://www.ctftoronto.com

  6. #6
    New Lounger
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    Many Thanks Guys for the prompt responses! I forgot to mention in my earlier post that I had also ran (updated)ccleaner which detected nothing. At your suggestion I downloaded, installed, and ran the Malwarebytes program. It detected 5 infected items which were deleted. Thought I was home-free but nooooo!I I still am unable to connect with MSE or Windows Update. I visited the OldTimer site but felt overwhelmed by the instructional data. I am pretty good at some things in life, but this stuff is way over my head! I confess my ignorance about how to give more useful info. here. It seems that most of the pop-ups have stopped, at least for the moment. I feel like if I could just get MSE updated that it would resolve the problems. It has been a problem free tool for me up to this point. Perhaps I should run the malwarebytes scan again to see if it turns up anything new? Many Thanks for your thoughtful responses!
    Carl

  7. #7
    New Lounger
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    Here is one of the unwanted pages that keeps popping up: http://server2.mediajmp.com/surveys/...ml?sub=iso.com. I Do believe that I got this mess when visiting www.pacifica.org. Hope this is helpful. Now the 'JUST IN TIME DEBUGGING" Is nagging me again. criminy!

    Carl

  8. #8
    Plutonium Lounger Medico's Avatar
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    Quote Originally Posted by carl hansher View Post
    Here is one of the unwanted pages that keeps popping up: http://server2.media...ml?sub=iso.com. I Do believe that I got this mess when visiting www.pacifica.org. Hope this is helpful. Now the 'JUST IN TIME DEBUGGING" Is nagging me again. criminy!

    Carl
    Once you get this sorted out you may want to look into Sandboxie. This program sets up you web browser in a virtual environment that allows you to delete so that these fraudulent nasties can't get into you system. The virtual environment holds then in the Sandbox until you simply delete them.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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    Complete PC Specs: By Speccy

  9. #9
    Super Moderator Deadeye81's Avatar
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    Carl, did you try scanning with MalwareBytes in Safe Mode? If not, give it a whirl. It may be more effective in rooting out any other malware in Safe Mode.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  10. #10
    2 Star Lounger
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    Hi Carl :

    I heard a couple of years ago from an experienced, certified, Malware
    Removal Specialist who went to work on the Malwarebytes
    Anti-Malware Online Support Forums that program is ineffective when
    run in Safe Mode . And the OldTimer "site" I quoted was for
    informational purposes ; would be best to ask for help on the Geeks
    To Go Support Forums and read through their "Malware Cleaning
    Guide", paying particular attention to the section on the OTL program
    and posting its "Log" after starting a "New Topic" there .
    For the BEST in what counts in Life :

    http://www.ctftoronto.com

  11. #11
    Super Moderator Deadeye81's Avatar
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    Quote Originally Posted by Robin Taylor View Post
    I heard a couple of years ago from an experienced, certified, Malware
    Removal Specialist who went to work on the Malwarebytes
    Anti-Malware Online Support Forums that program is ineffective when
    run in Safe Mode .
    Hi Robin,

    The reason I recommended Safe Mode for MalwareBytes is I cleaned a client's computer of malware that recognized the names of MalwareBytes and other programs, and subsequently blocked them from running in Windows standard mode. I then booted to Safe Mode where the tools (MalwareBytes included) were more effective. MalwareBytes may be less effective in Safe Mode, but there is little choice under such circumstances. However, I also had to boot to a DVD to run the final scans that totally cleaned the machine.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  12. #12
    New Lounger
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    Once you get up and running , I'd removeMSE.
    My sister installed MSE recently and within a week her was infected with malware. Best of the free stuff imho is Avast.
    I haven't tried the Panda anti malware but has high ratings in some quarters.

  13. #13
    New Lounger
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    More things to try...

    Rename the executable: In the "C:\Program Files\Malwarebytes' Anti-Malware" folder, make a copy of mbam.exe and name or rename it sneaky.exe (or whatever you prefer.) Then execute that file; now the malware will not recognize or block the program's execution.

    Flush the DNS cache: Click Start, then click Run. Keyin "cmd" (with NO quotes) then hit Enter. In the Command Prompt window that opens, keyin "ipconfig /flushdns" (no quotes), hit Enter. You should get a message about success. Type "exit" and hit Enter or just click the X in the upper right corner to close the window.

    How to reset Windows Update components: Go to http://support.microsoft.com/kb/971058 and click FixIt. (I also recommend that you read the instructions.)

    Still not working? Check for the TDSS rootkit: http://support.kaspersky.com/viruses...?qid=208280684 provides a removal tool for the TDSS rootkit which is becoming more prevalent.

    Good Luck.
    Bob Ellington, MCP
    http://tinyurl.com/ellbob

  14. #14
    New Lounger
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    You might try an online virus scan...there are many out there...do a google search, & run their scan.

  15. #15
    2 Star Lounger
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    I just want to ad my two pennyworth. Both my husband's laptop and my desktop had MSE installed and he does nothing but play jigsaw games, google the odd item, read an online newspaper and visit EBay yet he began to get multiple pop ups. When I tried to open MSE on his machine it would not respond so I used malwarebytes which found 9 infections and removed them. The pop up problem remained however and MSE was still frozen so I uninstalled it with revouninstaller. I tried to reinstall MSE but the website would not open. In desperation I installed the free Avast AV and ran a full scan. It found a further 13 trojan infections and removed them. The laptop is now free of viruses and my husband says it runs faster than ever. I still have MSE on my desltop PC and so far I have no infections but if I get any I will use Avast.

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