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  1. #1
    New Lounger
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    I have a fresh copy of Office 2007 on Windows 7.
    When I open a message- and then close it - and then try to
    close Outlook, I get the message:
    "You cannot save while file is in use by another process..."
    The file it wants to save is NormalEmail.dotm.
    Task manager says nothing else is open, and reinstalling Outlook did not help.
    Suggestions?

  2. #2
    Super Moderator jscher2000's Avatar
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    It would be interesting to know whether that file actually is locked by another process, or whether Outlook is just very confused. According to past posts here, the utiliity Unlocker can be useful in diagnosing unexpected file locks. I haven't tried it myself.

    http://ccollomb.free.fr/unlocker/

  3. #3
    New Lounger
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    Quote Originally Posted by jscher2000 View Post
    It would be interesting to know whether that file actually is locked by another process, or whether Outlook is just very confused. According to past posts here, the utiliity Unlocker can be useful in diagnosing unexpected file locks. I haven't tried it myself.

    http://ccollomb.free.fr/unlocker/
    Thank for your suggestion. I could not seem to download it from that source, so I found another labeled "virus free". Of course, Microsoft Security Essentionals prevented the download claiming it contained a virus.

    My suspicion is Outlook is confused - I cannot find a file named $(name) which generally says a file is open.

  4. #4
    Super Moderator jscher2000's Avatar
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    Quote Originally Posted by Paul MD View Post
    I could not seem to download it from that source...
    Further down that page, he mentions a "mirror" site. You could try that one.

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