Okay, I'm tired of beating my head against the wall on this one. Here's the scoop. Several weeks ago, I tried updating my version of iTunes. I prefer the clean method, so I downloaded the installer program (64 bit for my Win 7 system) and then removed iTunes from the Control Panel. This has always been my process and there has never been a problem. When I went to install, I get the following message:
unknown\components\DA42BC89BF25F5BD0AF18C3B9B1A1EE 8\5C13C3F8A3C98AA4E8AF179 2A0A75D33
Verify that you have sufficient access to that key, or contact your support personnel.
I have only one account on my system and I have full access/control of the system with my account. I'm not sure why I keep getting this.
So, I right click on the installer file and select "run as administrator". No go. I get the same message.
Checking the Apple site, and Google, I decide to remove all Apple products and try again. Same results. I tried it all over again and tried installing just QuickTime. Same results. I tried installing just iTunes, same results. I checked Add/Remove again and removed all Apple products. I cleaned out the Temp folder and ran Windows Install Cleanup, 3 times just to make sure. Still I get the same results. For some reason, iTunes does not want back on my system. The previous version worked fine and I've never had problem doing this before. I even tried using the Apple Software Update program and it wouldn't install that way either.
There is no Apple software that I can install without getting the error message. I tried searching for some type of uninstaller that would remove all traces of Apple, but I found nothing. I can I remove all traces of Apple products so that I can try installing things again? Or, is there another way to go about this? I just want to get the software back on my system so that my wife can use her iTunes again.
Any thoughts/suggestions? It can't be this tough to install software. Thanks in advance!