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  1. #1
    Star Lounger
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    After crash, everything will open except MS Outlook 2007. It's been reinstalled with Word and Excel, but still error message. Ran scanpst.exe and it failed at Step 7 of 8. Anyone have suggestions for the next step?

    Thank you.
    br

  2. #2
    Uranium Lounger
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    Please provide more detail about the error messages you get, both when Outlook is opening, and when scanpst fails
    -John ... I float in liquid gardens
    UTC -7ąDS

  3. #3
    Star Lounger
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    This is the error when i try to open Outlook.
    Cannot start Microsoft Office Outlook Cannot open the Outlook window. The set of folders cannot be opened. Errors have been detected in the file c:\documents and settings\Beverley Randolph\local settings\application data\microsoft\outlook\outlook.pst. quit outlook and all mail-enabled applications, and then use the Inbox repair tool (scanpst.exe) to diagnose and repair errors in the file. For more information about the inbox repair tool, see help.

    Then when we ran scanpst....we rolled along until phase 7 (of 8). Phase 7 was checking files and folders. We let it go for around 45 minutes. It didn't appear that anything was happening so we went to task manager and the cpu wasn't moving, so we stopped.

    Would you recommend i try again?

    Thank you so very much for attempting to help me.

    br

  4. #4
    Uranium Lounger
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    Make a safe backup of the PST. Try it again. If it doesn't complete, try these free products to see if they can repair it (I'm not familiar withthese, use at your own risk, hence the instruction to make a backup of the PST):

    http://www.pstwalker.com/download.html
    http://www.stellaroutlookpstrepair.com/scanpst-exe/
    -John ... I float in liquid gardens
    UTC -7ąDS

  5. #5
    Star Lounger
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    Thanks - i'll let you know. really appreciate your kindness and help.
    br

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