Firefox 3.6x and Comcast webmail scrolling

[stevemrose]

Yet another FF 3.6x issue. My internet provider is Comcast and I use their email system Smartzone (in advanced mode). The problem is that the top window, which has the listing of emails will not scroll using the the scrolling arrows on the right side of the window, but the bottom window with the message preview will scroll using the scroll arrows (see attached picture of the screen- top pane will not scroll- bottom pane will).

When I open the message to full size, the scroll arrows do work as well.

So, does anyone have an insight into why this would be the case and what setting could be changed to allow the correct operation; both scroll bars worked in FF 3.5x.

Thanks
steve rose

[Roderunner]

Click on one of you emails then try scrolling.

[stevemrose]

Click on one of you emails then try scrolling.

Thanks but that still does not allow scrolling in the upper window.

steve

[jscher2000]

My internet provider is Comcast and I use their email system Smartzone (in advanced mode). The problem is that the top window, which has the listing of emails will not scroll using the the scrolling arrows on the right side of the window, but the bottom window with the message preview will scroll using the scroll arrows (see attached picture of the screen- top pane will not scroll- bottom pane will).

Just to be clear: the triangles at the top and bottom of the scroll bar for the message list do not do anything, but you can move the "thumb" to scroll the list? When you click the triangles, do they light up in the expected manner but just not operate, or are clicks just ignored? If you right-click the arrows, do you get any plug-in related menu (Java or Flash)? If you have zoomed the display, does returning to default sizing make any difference?

[stevemrose]

Just to be clear: the triangles at the top and bottom of the scroll bar for the message list do not do anything, but you can move the "thumb" to scroll the list? When you click the triangles, do they light up in the expected manner but just not operate, or are clicks just ignored? If you right-click the arrows, do you get any plug-in related menu (Java or Flash)? If you have zoomed the display, does returning to default sizing make any difference?

Thanks for the suggestions- I am referring to the triangles at the top and bottom of the scroll bar and they do not do anything but I can move the "thumb" to scroll. The triangles do light up but nothing happens, even right clicks do nothing- no submenu either. My screen is at default size so that is not an issue either.

Best
steve

[jscher2000]

Hmmm, hopefully someone who uses Comcast can test this. I don't suppose they have their own support forums...

[stevemrose]

Hmmm, hopefully someone who uses Comcast can test this. I don't suppose they have their own support forums...

Thanks- there are Comcast support forums but no one can find an answer and Comcast Tech Sppt. is not responsive to this query- they say use IE.

Best
Steve

[stevemrose]

Thanks- there are Comcast support forums but no one can find an answer and Comcast Tech Sppt. is not responsive to this query- they say use IE.

Best
Steve

I just found out on the Comcast Forums that the company is aware of this and the next version of SmartZone (the email system) will fix this for Firefox. Oh well, until then it is IE8.

steve

[stevemrose]

I just found out on the Comcast Forums that the company is aware of this and the next version of SmartZone (the email system) will fix this for Firefox. Oh well, until then it is IE8.

steve

OK- the new version of FF (3.6.4) has fixed this scrolling issue.

steve