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  1. #1
    Star Lounger
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    I installed Microsoft Office 2010 Professional last night. Overall it was smooth and the install picked up the 2007 settings. The only problem so far is that Outlook comes up with an error message on the Hotmail MAPI accounts. It does not seem to stop them receiving or sending mail but the Hotmail (Livemail) accounts that use Outlook Connector are coming up with an error that I cant find a solution for. The POP3 accounts are OK.
    The error is :
    Task 'my.account@hotmail.com' reported error (0x80004005) : 'There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web. Error: 4350. '
    I have Googled for solutions but nothing available that fits the problem. I have checked the Microsoft Knowledge Base but MS dont seem to have caught up to the fact of Office 2010 yet. I have three accounts, all Hotmail using Outlook Connector, that are showing this error. Outlook Connector has been a complete PITA on Office 2007 and seems to cause occasional crashes and it looks like it is no different on Office 2010.

    I would use POP3 to get to the Hotmail accounts but Outlook wont let me do that. If someone could tell me how to do that I would be happy with that as a solution. One thing I dont want is to access Hotmail via webmail. I can do that but it's too slow and the UI is filled with advertising and junk. They should take a lesson from Gmail on that.
    Bob
    Win 7 Pro - IE11, Win 8.1 Pro - IE11 - Office 2010, 2013 - Acronis TIH 2014

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  3. #2
    New Lounger
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    I am having the same problem after installing Office 2010; same error messages on two Hotmail/MSN accounts, but no problem with receiving Gmail to Outlook. I am using Outlook Connector and have repaired it several times with no effect. It's interesting that only two Loungers have experienced the problem and, apparently, no Beta testers.

  4. #3
    Star Lounger
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    Quote Originally Posted by jim53 View Post
    I am having the same problem after installing Office 2010; same error messages on two Hotmail/MSN accounts, but no problem with receiving Gmail to Outlook. I am using Outlook Connector and have repaired it several times with no effect. It's interesting that only two Loungers have experienced the problem and, apparently, no Beta testers.
    I am starting to think that this message is happening because Outlook Connector is trying to sync things other than email and there is nothing there to sync. I do nothing more than email with my Hotmail / Livemail accounts. I have Gmail and use it as a POP3 mailbox and it is much better for my purposes but I persist with Hotmail because I have the occasional need for other accounts. I think that not too many people with Outlook 2010 are running Connector. I wouldn't if I could avoid it. I think it causes instability in Outlook. Outlook 2007 was always crashing and Outlook 2010 is doing it too but not as much. For info I am using Win 7 Pro.
    Bob
    Win 7 Pro - IE11, Win 8.1 Pro - IE11 - Office 2010, 2013 - Acronis TIH 2014

  5. #4
    3 Star Lounger jockmullin's Avatar
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    I use hotmail with Outlook as POP3/SMTP and have no problems beyond the occasional server failing to respond or unavailable type of thing.

    The settings I use are:

    POP3 server : pop3.live.com
    SMTP server: smtp.live.com

    user name: hotmail email address
    password: same password as logging into hotmail webmail

    outgoing mail server requires authentication, same settings as incoming server
    incoming server port 995, requires an ssl connection
    outgoing server port 25 , requires an ssl connection

    If your ISP blocks port 25 you can try 465. I haven't tried this because mine doesn't.

    I haven't used OL2010 as yet, but 2007 allows you to manually set up an account if you check the option when the account wizard starts.

    Jock

  6. #5
    Star Lounger
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    Quote Originally Posted by Jock Mullin View Post
    I use hotmail with Outlook as POP3/SMTP and have no problems beyond the occasional server failing to respond or unavailable type of thing.

    The settings I use are:

    POP3 server : pop3.live.com
    SMTP server: smtp.live.com

    user name: hotmail email address
    password: same password as logging into hotmail webmail

    outgoing mail server requires authentication, same settings as incoming server
    incoming server port 995, requires an ssl connection
    outgoing server port 25 , requires an ssl connection

    If your ISP blocks port 25 you can try 465. I haven't tried this because mine doesn't.

    I haven't used OL2010 as yet, but 2007 allows you to manually set up an account if you check the option when the account wizard starts.

    Jock
    It doesn't work for me. Port 25 is blocked and 465 wont work but 587 and tls encryption make contact. I use the same email address and password as I use for O Conector and get rejected.

    Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR authentication failed

    I get a similar response for send attempts. I can live with the sync errors now that I know that the email works OK so I will stick with Connector.
    Bob
    Win 7 Pro - IE11, Win 8.1 Pro - IE11 - Office 2010, 2013 - Acronis TIH 2014

  7. #6
    New Lounger
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    I have come across a possible fix for the original problem (Error: 4350, related to Live/Hotmail/MSN accounts) here and here. In brief: "Based on some of the comments I've seen, I deleted all entries under 'Safe Senders,' 'Safe Recipients,' and 'Blocked Senders' lists found in the Junk E-mail Options. I closed then reopened Outlook, and the problem ceased." It worked for me, although I still get occasional "Error with Send/Receive" notifications in one of the two accounts; strangely, messages are still successfully sent and received.

  8. #7
    Star Lounger
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    Quote Originally Posted by jim53 View Post
    I have come across a possible fix for the original problem (Error: 4350, related to Live/Hotmail/MSN accounts) here and here. In brief: "Based on some of the comments I've seen, I deleted all entries under 'Safe Senders,' 'Safe Recipients,' and 'Blocked Senders' lists found in the Junk E-mail Options. I closed then reopened Outlook, and the problem ceased." It worked for me, although I still get occasional "Error with Send/Receive" notifications in one of the two accounts; strangely, messages are still successfully sent and received.
    It was worth a try but unfortunately it did not help. It did achieve one good thing, I had forgotten to back up the lists of blocked and safe senders. I have done that now so thank you for that.
    Bob
    Win 7 Pro - IE11, Win 8.1 Pro - IE11 - Office 2010, 2013 - Acronis TIH 2014

  9. #8
    New Lounger
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    I am also getting the same message. Am using Microsoft Office 2010 Home and Business.

  10. #9
    Star Lounger
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    Have a look here and you will see that we are not alone.
    Bob
    Win 7 Pro - IE11, Win 8.1 Pro - IE11 - Office 2010, 2013 - Acronis TIH 2014

  11. #10
    Star Lounger
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    This problem is now fixed. When I started Outlook a couple of days back I was told I had to update Outlook Hotmail Connector. I did and the problem reported in this thread went away. It seems that MS did not allow for something when they wrote the previous release.
    Bob
    Win 7 Pro - IE11, Win 8.1 Pro - IE11 - Office 2010, 2013 - Acronis TIH 2014

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