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  1. #1
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    This has happened to me on two different comptuers, an old Dell Optiplex at work and my main computer at home, a basic accer that is probably 3 or 4 years old. To keep things simple, I will just talk about the optiplex here at the office.


    We have a single page sheet feed scanner attached to the optiplex by usb. Today, we have a problem and I noticed a windows message that said something like "this will run faster if attached to a usb2 port."

    As near as I can tell, this computer does not have a usb1 connection.


    So why does windows think these are connected to usb1 ports? Even more important, how can I eliminate the problem and only use the usb2 speed?











    Here is some info about the optiplex port:

    Universal Serial Bus controllers

    Intel(R) 82801BA/BAM USB Universal Host Controller - 2442

    Item Value
    Device Type Universal Serial Bus controllers
    Device Name
    Description Intel(R) 82801BA/BAM USB Universal Host Controller - 2442
    Manufacturer Intel
    Location PCI bus 0, device 31, function 2
    Driver Provider Microsoft
    Driver Version 5.1.2600.2180
    Driver Date 7-1-2001
    Status Code 0
    Status Message OK
    Class GUID {36FC9E60-C465-11CF-8056-444553540000}
    Device ID PCI\VEN_8086&DEV_2442&SUBSYS_010E1028&REV_12\3&172 E68DD&0&FA

  2. #2
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    Joe

  3. #3
    5 Star Lounger
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    basic accer that is probably 3 or 4 years old
    For any computer you think or know is USB 2.0 but is reporting its only 1.1, for me at least, its always been misssing the enhanced USB controller driver. What I've always done to remedy that is go into Device Manager and it will be referenced in Other devices I think with a question mark and/or exclamation point. I double click it, go to Driver tab>Update driver and in the Hardware Update Wiz, check Yes, this time only check with Windows Update, Next>Install automatically...and its always worked in XP.

    Now in Win7, that's never worked for any driver update. In Win7 it only seems to work if you go directly to Windows Update and find the drivers there, which should also work for XP, but its a bit of a PITA.

  4. #4
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    I will check device manager for any exclamation point errors and reload.

    I guess maybe the old dell at work is only usb 1 if that's what the specs report.
    Thanks

  5. #5
    2 Star Lounger
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    dale janus, you may want to read this:
    http://www.onlinecomputertips.com/ha...usb_error.html

    Select the Intel® 82801BA/BAM USB Universal Host Controller from Device Manager,
    click on the Advanced Tab and check the box that says "Don't tell me about USB errors",
    then click OK to save changes.

    Now your dell computer will no longer display the "this device can perform faster if you connect it to a High-Speed USB 2.0 port" message when you connect your usb scanner to any usb1 port.

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