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  1. #1
    New Lounger
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    I have a Dell XPS M 1730 laptop with Windows 7 Ultimate.
    After a recent Windows Update my computer would hang at startup on the Windows logo Start Up screen.
    I found the problem to be with the NVDIA video driver. If I have disabled it and done a system restore prior to the Window Update and the problem is gone. If I enable the driver again the problem is back.
    Any thoughts?

  2. #2
    Plutonium Lounger Medico's Avatar
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    Roy,

    Welcome to the Lounge!

    Roll back the driver to the last good version, or uninstall the driver update. Once done, right click on the driver update and choose hide so it is not offered again. The graphics drivers quite often cause problems. If you get a driver that seems to be working well, it not always advisable to update to new drivers. This is generally advisable for graphics drivers.

    To uninstall Control Panel, Programss and Features, Select Uninstall an Update, choose the update and uninstall.

    To roll back, Control Panel, Device Manager, Display Adapers, right click and choose properties, Driver tab and choose roll back driver.

    MS does not always have the latest driver available. If you believe you need a new driver, check directly with Nvidia for the latest driver, not MS.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  3. #3
    Super Moderator CLiNT's Avatar
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    Nvidia GT 8800
    I've got one pending in windows update as well and I'm not feeling ambitious enough as to want to install it.
    These driver updates always seem to mess with my overall screen resolution, and it's a big pain to get the
    resolution settings back to the way I like them. Too lazy I guess.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
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  4. #4
    New Lounger
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    Thanks for that reply Ted. Unfortunatly roll back is not available to me, it is greyed out

  5. #5
    Plutonium Lounger Medico's Avatar
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    Quote Originally Posted by Roy Travis View Post
    Thanks for that reply Ted. Unfortunatly roll back is not available to me, it is greyed out

    I would then either go the Programs and Features uninstall route or check with Nvidia for a later update, or an earlier update.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
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  6. #6
    Super Moderator CLiNT's Avatar
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    With the Windows Update in question present, completely reinstall the Nvidia drivers and, if present, any other
    Nvidia software that is directly related to the driver.
    Do some os maintanence after the uninstall, and then boot the computer prior to reinstalling the driver.

    Potentially corrupted driver.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
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  7. #7
    New Lounger
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    Thank you all for your responses. I now see that the display adaptor, NVIDIA 8800 m GTX is shown twice in the Device Manager. Should there be two or should I delete one. In order to get the notebook working normally and not in safe mode I have disabled the first one in the list, at this time.

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    Plutonium Lounger Medico's Avatar
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    You should be able to uninstall (delete) both copies of the Nvidia drivers. When you reboot Win 7 should reconize the hardware and install the drivers again. You can then go to Nvidia to check on the driver versions.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
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  9. #9
    New Lounger
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    Thanks for the help Ted, I deleted both drivers and rebooted as you suggested. The driver reloaded and the start up was normal. However on the next reboot the original problem returned, that is hanging on the start screen.

  10. #10
    Super Moderator CLiNT's Avatar
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    What is the "recent Windows Update"?
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

  11. #11
    Plutonium Lounger Medico's Avatar
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    Quote Originally Posted by Roy Travis View Post
    Thanks for the help Ted, I deleted both drivers and rebooted as you suggested. The driver reloaded and the start up was normal. However on the next reboot the original problem returned, that is hanging on the start screen.

    Does the device manager show 2 items under graphics again? I would do the following:

    Once again delete the Nvidia driver(s).

    Reboot into safe mode. This should install some MS generic drivers.

    While still in safe mode, download and Save the latest drivers directly from Nvidia.

    Disable your internet conn and all security S/W (AV, AM, 3rd party firewall)

    Install the saved file for your graphics drivers. At this point try the reboot into normal Windows and see what happens. I have seen times that security apps cause problemss with installations.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  12. #12
    5 Star Lounger petesmst's Avatar
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    You could consider using "Guru 3D - Driver Sweeper" to ensure that all traces of the nvidia drivers have been removed from your pc and then install the latest drive directly from nvidia.
    You can download Driver Sweeper from the following site: http://downloads.guru3d.com/

    Use Driver Sweeper with caution (save a fresh complete image of your system before-hand in case you select too much to be cleaned!)
    (My Setup: Custom built: 4.00GHz Intel Core i7-6700K CPU; MSI Z170A Gaming Carbon Motherboard (Military Class III); Win 10 Pro (64 bit)-(UEFI-booted); 16GB RAM; 512GB SAMSUNG SD850 PRO SSD; 120GB SAMSUNG 840 SSD; Seagate 2TB Barracuda SATA6G HDD; 2 X GeForceGTX 1070 8GB Graphics Card (SLI); Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2017 Premium, Norton Internet Security, VMWare Workstation12 Pro). WD My Book 3 1TB USB External Backup Drive). Samsung 24" Curved HD Monitor.

  13. #13
    New Lounger
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    Thanks for the further input. Clint the Windows Update I refer to is one of over 20 downloaded around the 20th of this month. If other solutions fail I will go through and delete them one by one to see if one creates the problem.
    Ted I will try your suggestion today and let you know the result.
    Peter I have Driver Detective and have done a scan, it come up with the driver already installed.

  14. #14
    5 Star Lounger petesmst's Avatar
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    Hi Roy. I actually suggested you try Driver SWEEPER to remove all traces of the driver before installing the latest one. Did you perhaps mis-read it as Driver Detective?
    (My Setup: Custom built: 4.00GHz Intel Core i7-6700K CPU; MSI Z170A Gaming Carbon Motherboard (Military Class III); Win 10 Pro (64 bit)-(UEFI-booted); 16GB RAM; 512GB SAMSUNG SD850 PRO SSD; 120GB SAMSUNG 840 SSD; Seagate 2TB Barracuda SATA6G HDD; 2 X GeForceGTX 1070 8GB Graphics Card (SLI); Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2017 Premium, Norton Internet Security, VMWare Workstation12 Pro). WD My Book 3 1TB USB External Backup Drive). Samsung 24" Curved HD Monitor.

  15. #15
    New Lounger
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    Thanks Peter, I did misunderstand your suggestion. I will try it out

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