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  1. #1
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    MS Word (97 SR2)

    I am trying to restore the keyboard shortcut (Alt-h) that gets to the Help menu (don't even ask how it got lost <img src=/S/blush.gif border=0 alt=blush width=15 height=15>). I go to Tools/Customize/Commands/Keyboard but none of the Helps listed there are the one I want. For example, HelpTool seemed a likely candidate, but when I assigned Alt-h to that, and pressed those keys, I just got a big fat question mark on the screen.

    Help appreciated. Oh and by the way, does anyone know how to exterminate that &*#($ Office Assistant?

    Thanks.

  2. #2
    4 Star Lounger
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    OA Assassination Rules

    Click on the OA and then click on Options. Uncheck all checkboxes. To completely annihilate him, go into the control panel and run Office setup and uncheck him (under tools, I think).

  3. #3
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    Re: OA Assassination Rules

    This seemed to do the trick; he appears to have been vaporized. Thank you.

  4. #4
    BAM
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    Re: MS Word (97 SR2)

    Hi Isabelle,

    First a little background on the <Alt H> command. This isn't a built-in Word shortcut so you won't find it in the Customize keyboard list. Instead, the <Alt Letter> menu combinations utilize what is called an access key. To designate a letter of a menu/toolbar item as an access key, when naming item the letter used for the access key (underlined) is preceded with an ampersand.

    So Help would be named &Help. This is the first thing to check. Does the Help menu display as Help? If not then that is the problem. To correct it:

    - Right-click and toolbar and select Customize
    - Right-click the Help menu and modify the Name to read: &Help

    If this isn't the case then to determine if <Alt H> was reassigned in Word, press <Ctrl Alt + > (Plus on 10 key pad)

    Your mouse pointer will appear as a clover. This command will allow you to easily assign a shortcut key to the next command you use. Or in your case, it will open the Customize keyboard command and show you which command is assigned <Alt H>.

    So once you see the clover mouse pointer, press <Alt H> and see if the customize keyboard dialog box opens. If it does, then you can select the keyboard shortcut and remove it.

    If it doesn't then the keyboard shortcut is not assigned at the Word level. At this point you may or may not find it. It could be added as a Windows level shortcut and here is where the problem lies - if you use <Alt H> and nothing happens at all then it is possible this was assigned to a shortcut (such as a Desktop shortcut) and then the shortcut was deleted without unassigning the shortcut key combination first. In these cases occasionally the shortcut will be "remembered" although not in use.

    Now how to correct such a problem I don't know. If you find this to be the case, post back with the operating system you are using and we'll go from there. There are a couple of methods I know of that might work.

    Also, you may want to shut down the apps in the System Tray (by the clock) and see if one is causing the problem. And if you are familiar with the Task Manager, you can try ending various tasks and see if that is the cause. Note that if you are uncertain about the task - it's best not forcing it to end <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    ~~~~~~~~~~~~~~
    Cheers! <img src=/S/flags/USA.gif border=0 alt=USA width=30 height=18>

  5. #5
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    Re: MS Word (97 SR2)

    Hi, (I can't find your name). Thanks very much for your message. I tried some of the things but these are deep waters for me.

    I tried another avenue (goal: get Alt-h to bring up the Help menu because I don't like to use the mouse) which was:
    Record new macro
    Choose keyboard
    Shortcut: Alt-h
    (then on the normal Word screen):
    click onthe Help menu
    turn off recording macro.

    Then I pressed Alt-h and nothing happened except the hourglass (= wait) symbol.

    What did I do wrong?

  6. #6
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    Re: MS Word (97 SR2)

    Replying to myself: I finally solved it. What I was looking for is called HelpAW (heaven knows why). All serene now.

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