Results 1 to 6 of 6
  1. #1
    Lounger
    Join Date
    Jan 2008
    Posts
    37
    Thanks
    0
    Thanked 0 Times in 0 Posts
    We have a user that upgraded to IE8. Her PC is somehow thinking that the version of IE8 she has installed is for a mobile phone. We're baffled on what to do in order to fix this issue. Even in compatibility view, the PC is still under the impression it's a 'mobile phone'.

    Any advice would be appreciated.

    PC specs: Dell 745 with WinXP SP2

    Thanks.

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,577
    Thanks
    5
    Thanked 1,057 Times in 926 Posts
    First try clearing all of your IE temporary files, cookies, & history. If that does not work then, try downloading IE8 again, uninstall and reinstall IE8.

    Joe
    Joe

  3. #3
    Lounger
    Join Date
    Jan 2008
    Posts
    37
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Tried just that. More than once. Even tried installing Firefox. Both browsers are under the impression that the PC is a mobile device. I know it's a registry settings or User agent issue but I don't know which one to change and was hoping someone else had some ideas. Thank you though!

  4. #4
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,577
    Thanks
    5
    Thanked 1,057 Times in 926 Posts
    My user agent string is "Mozilla/4.0 (compatible; MSIE 8.0; Win32)" without the quotation marks.

    Joe

    Joe

  5. #5
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts
    Quote Originally Posted by aapke View Post
    Both browsers are under the impression that the PC is a mobile device.
    How does that manifest itself? What user agent string do web servers see? You can test using: http://dev.jeffersonscher.com/svrvars.asp

  6. #6
    2 Star Lounger
    Join Date
    Jun 2010
    Location
    philippines
    Posts
    185
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by aapke View Post
    We have a user that upgraded to IE8. Her PC is somehow thinking that the version of IE8 she has installed is for a mobile phone. We're baffled on what to do in order to fix this issue. Even in compatibility view, the PC is still under the impression it's a 'mobile phone'.

    Any advice would be appreciated.

    PC specs: Dell 745 with WinXP SP2

    Thanks.
    Just wondrin' how did you install your OS? just a question... you can try to reinstall your OS

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •