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  1. #1
    Bronze Lounger
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    My OS is Win 7 Pro 32 bit.

    When I use Windows Search from the start area and then search for more results in the computer pane Windows Explorer crashes every time. (It restarts immediately).Can anyone explain how I can stop this happening?

    Help would be greatly appreciated.

    Thanks and regards,
    Roy Whitethread
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

    Roy Whitethread

  2. #2
    2 Star Lounger zigzag3143's Avatar
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    Quote Originally Posted by Roy Whitethread View Post
    My OS is Win 7 Pro 32 bit.

    When I use Windows Search from the start area and then search for more results in the computer pane Windows Explorer crashes every time. (It restarts immediately).Can anyone explain how I can stop this happening?

    Help would be greatly appreciated.

    Thanks and regards,
    Roy Whitethread
    Hi Roy can you check two things for us?
    1-if it is a true bluescreen you will probably have a DMP file. Can you search C:\ f or *.dmp. When you find it can you zip it and upload it to us for analysis?
    2-check event viewer (type eventvwr in search) go to the windows log>application tab. You want to look for critical errors (they have red in the left hand column)that say app hang, or app crash, or anything relating to the problem. When you find them please note the event ID, and source codes and tell us what they are.

    Ken J
    Microsoft Most Valuable Professional-- Windows Expert Consumer 2009---2015
    MCC 2013-2015

    Wanikiyi & Dyami--Team ZigZag3143

  3. #3
    Bronze Lounger
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    Hello Ken, and thanks for your quick reply.

    1.I do not get a blue screen.Just a window saying Explorer has encountered a problem and needs to close.I searched C for *dmp and found some files, but they were all old and irrelevant.When I went to the search more places area and chose computer Explorer crashed again!

    2.I checked Event Viewer immediately after the latest crash,and the error details are as follows:

    Log Name: Application
    Source: Application Error
    Date: 01-Jul-10 10:03:39 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Roy-PC
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271
    Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
    Exception code: 0xc0000005
    Fault offset: 0x00046bf0
    Faulting process id: 0x784
    Faulting application start time: 0x01cb18f11ebc4612
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 2802a713-84e7-11df-97c1-001966440459
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-07-01T08:03:39.000000000Z" />
    <EventRecordID>29901</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Roy-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7600.16450</Data>
    <Data>4aeba271</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16559</Data>
    <Data>4ba9b21e</Data>
    <Data>c0000005</Data>
    <Data>00046bf0</Data>
    <Data>784</Data>
    <Data>01cb18f11ebc4612</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>2802a713-84e7-11df-97c1-001966440459</Data>
    </EventData>
    </Event>

    I hope you can make sense of the above and would appreciate your further help.

    Thanks and regards,
    Roy
    OS Dual Boot Windows 10 Pro 64 Bit & Windows 7 Pro With SP1 64 bit. (Intel Core i7 2600K Processor LGA1155-Asus P867 Pro Motherboard-GTX550 Ti DirectCU Graphics Card-Memory 8GB)

    Roy Whitethread

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