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  1. #1
    2 Star Lounger
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    I have a friend who emailed me the following problem:

    About 5 or 6 times a day, when I try to print an email or attachment, I get a message that says Microsoft has encountered an error…send or don’t send. I then have to shut Outlook down and restart the program. Now the same thing happened on an email and got a message that recommended I run Office Diagnostics. I ran the diagnostics and it tested memory, disk, compatibility, setup and memory. When finished it said that it was unable to diagnose why Office is crashing. "Click to connect to Microsoft servers and view recommended steps." I did that and then it said that the web page was unavailable….

    She started having this problem about a month ago. Her email is configured as IMAP and her mailbox is 1.4GB. I wonder if the size of her mailbox may be causing the problem. Does anyone have any advice I can give her?

  2. #2
    Super Moderator jwitalka's Avatar
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    Outlook keeps its printing style settings in a file called OutlPrnt. You can run into several issues like these hangs and crashes when the file gets corrupted.

    You can recover from this by renaming the OutlPrnt file to .old when Outlook is closed. You can find the file here;

    Windows Vista and Windows 7
    C:\Users\%username%\AppData\Roaming\Microsoft\Outl ook\

    Windows XP
    C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\

  3. #3
    2 Star Lounger
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    Thanks for the suggestion, Witalka. I had her do that. I'll let you know if it worked.

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