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  1. #1
    2 Star Lounger
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    I don't know if this belongs in this category, but here goes.

    Hi, I hope someone can help me. I travel all the time (fulltime RVer). I use Verizon Wireless (modem USB 760) and have use it for over a year. My plan is 5 gigabytes a month for a specific amount, with overages resulting in more money. I use the wireless when there is no WiFi available and over the past year, I have used an average of 2.5-4.5 gigs per month. I do not download movies, videos, music or any large files at all. My usage is for email, Skype and web surfing. Each month, on the 27th Verizon resets me back to zero for a new billing period. Last month (June) I did not check if it reset (I never have) and after about 7-8 days, I noticed the my usage was at 4.3 gigs (impossible). I called Verizon and talked to tech support, he walked me through seeing the daily usage, which added up to the gigs used. I explained that this was unlikely and when he checked my history he agreed, but had no other explanation, and of course, he would not admit that the problem was Verizon. He suggested that I may have a virus or a bot or something that is using my wireless, when I am on or if I leave the connection dormant. I ran my anti-virus (Comodo), MS Security Essentials, and Malwarebyte Anti Malware. Malwarebytes found some minor malware:

    Program Files (x86)\RelevantKnowledge (Spyware.MarketScore) -> Quarantined and deleted successfully.

    Files Infected:
    C:\Program Files (x86)\RelevantKnowledge\rlservice.exe (Adware.RelevantKnowledge) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\RelevantKnowledge\MSVCP71.DLL (Spyware.MarketScore) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\RelevantKnowledge\MSVCR71.DLL (Spyware.MarketScore) -> Quarantined and deleted successfully.

    The other programs found nothing, I did some online scans, using F-secure and Panda, recommended by Gizmo and they showed nothing. I was able to bargain with Verizon to only charge me 5 cents per meg for going over my 5 gig allotment, which I will surely do this month. My cry for help is what else can it be, am I a zombie and being used by some miscreant I am not savvy enough to know if some "processes or services" are doing something wrong. As I travel, I must use the net to do all my work, mail and financial stuff. Verizon won't do a thing, is there a white knight out there who can point me in the correct direction, you guys have helped me in the past, I hope someone can help me now. I am using an HP Pavilion dv 7 t 1000 laptop, running Win 7 and will gladly supply any further information that may help someone, help me.
    Thanks for listening anyway. Stan

  2. #2
    Super Moderator jscher2000's Avatar
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    There are a lot of scanning tools, and I'm sure you will get many recommendations.

    In addition to making sure that no software on your computer is using your network connection in an unwanted manner, consider whether anyone could be connecting to your laptop by Wi-fi or Bluetooth and sharing your internet connection that way.

    Finally, consider disconnecting/removing your Verizon USB modem when you're not using it during the rest of this billing period.

    === Edit ===

    Here is a tool that watches your computer for "bot-like" behavior. It says it occasionally goes online itself, so it will use some bandwidth, but hopefully not a huge amount. RUBotted from Trend Micro.

  3. #3
    Super Moderator CLiNT's Avatar
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    I have the same Verizon USB modem & plan on my Windows XP laptop with ZoneAlarm firewall.
    I've found it to be very secure, but...

    Disable your other wireless network card or on board wireless when not used.
    Shut your laptop off when your not using it or use the "disconnect button" from the Verizon USB modem software to disable
    internet access.
    If you using a 3rd party firewall check it's outgoing program list history, if it has one, and limit the outgoing
    program list to an absolute minimal. This forces it to relearn, if it's one of those types.

    The Windows 7 firewall is much more difficult to configure. If your not up to configuring it's outbound traffic
    I would suggest a 3rd party one like Comodo free, Zonealarm free, or something similarly simple to configure.

    Lastly, keep a tally on what programs are needing updates and internet access and disable them. Update manually instead.
    DRIVE IMAGING
    Invest a little time and energy in a well thought out BACKUP regimen and you will have minimal down time, and headache.

    Build your own system; get everything you want and nothing you don't.
    Latest Build:
    ASUS X99 Deluxe, Core i7-5960X, Corsair Hydro H100i, Plextor M6e 256GB M.2 SSD, Corsair DOMINATOR Platinum 32GB DDR4@2666, W8.1 64 bit,
    EVGA GTX980, Seasonic PLATINUM-1000W PSU, MountainMods U2-UFO Case, and 7 other internal drives.

  4. #4
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    NetLimiter Monitor is a free tool that shows the current programs and their usage stats.

    cheers, Paul

  5. #5
    2 Star Lounger
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    Hi Stan :

    To explore the possibility of undetected malware, you should ask an
    experienced, certified, Volunteer "Malware Removal Specialist"; One
    has recently joined this forum and her Name is Corrine . If she fails to
    volunteer her expertise, then I recommend you seek help on One of
    the many "Advanced Malware Removal Forums" and the One I
    recommend is GeeksToGo, which is at
    http://www.geekstogo.com/forum/forums.html . They request you read
    through their "Malware and Spyware Cleaning Guide" and for practical
    purposes, you would post a "Log" from the FREE "OTL" program
    mentioned in their "Guide" . The "other" main program used to start
    the exploratory "process" is "DDS", which is the program Corrine
    prefers to use between the two of them .
    For the BEST in what counts in Life :

    http://www.ctftoronto.com

  6. #6
    2 Star Lounger
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    Thanks all for your help, will try to put your ideas to work. As an after thought, my wife said she was having trouble transferring her yahoo mail (old) to gmail (new) and "It kept trying" as we have had no overuse occurring recently, I'm going with the idea that, that was our problem. I am going to keep the advise and links that you all sent, to use in the future, if necessary. Thanks again....Stan

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