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  1. #1
    New Lounger
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    This problem is occurring on 2 computers at different locations on fully updated Windows/IE8 installations.
    he first time attempting to downloading crashes with an Application Error "The instruction at 0x####...could not be written. Then a page pops up:
    "A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.

    Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be
    caused by a malfunction or a malicious add-on."

    Trying to download more times results in a "page crash" where IE attempts to load page twice then stops with:
    "When a website causes a failure or crash, Internet Explorer attempts to restore the site. It stops after two tries to avoid an endless loop."

    No problem selecting the "manual" download.

    Trying to fix this for a customer then noticed it is also crashing on my computer. Both computers are fully updated (according to Secunia) with solid AV protection.

    Also tried resetting IE to defaults and removed and reinstalled IE8 on customer computer.

  2. #2
    3 Star Lounger
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    Hi Bruce,

    Have you tried disabling the AV installed on the computers in question before navigating to the adobe website. It sounds as though you are using the now standard Adobe ActiveX based downloader applet.

    Possibly the AV is causing issue with this IE ActiveX addon or the AV has its own browser based addon.

    Also do you have an issue if you run IE 8 with the no-addons switch?
    Code:
    iexplore.exe -extoff
    Here is a direct link to Adobe Reader 9.3.3 which does not require the Adobe ActiveX downloader. You can use this as a test file.

    http://ardownload.adobe.com/pub/adob...r933_en_US.exe

  3. #3
    WS Lounge VIP
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    I avoid "downloaders" wherever possible, IE / Firefox etc download perfectly well without help.

    cheers, Paul

  4. #4
    Super Moderator jscher2000's Avatar
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    For cross-reference, there is more discussion of Adobe's integrated download manager, and other installers, in this thread: [topic=775744]Adobe plugs 32 security holes in 'critical' Flash[/topic].

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