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  1. #1
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    Quicken is a type of spreadsheet, I could not find another place for it

    I was up dating an account and the program lock up, I tried restarting Quicken but then it said it could not read the file.

    I tried to restore from my back up disc, then it said the restore was complete but still could not read file.

    So I thought there was some thing wrong with the program so I uninstalled and reinstalled then tried to use the restore disc, again it read cannot read file.

    I coped the file of my back up disc to replace the files on the hard drive, again cannot read file.

    I copied the files off the back up disc to a memory stick and these files will run, save info and save to a new back up disc.

    So why will they not run from the hard drive.

  2. #2
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    Hello - Is Quicken 2010 being used? Prior versions have a different file structure.

    Attached is info from Quicken 2010 Help.

    How much space is left on the hard drive?

    Try (File>File Operations>Find Quicken Files>All Quicken Files). Try opening the most recent, and next most recent, etc.

    Be sure to use correct Password.

    Are you able to create a new file within Quicken? (File>New Quicken File).

    This is a start.
    Attached Files Attached Files

  3. #3
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    Hi Tim

    Verison 2000

    Space 84.9 GB

    "Try opening the most recent," That is the file that will not open, the next one down is three years old.

    "Password." That is OK

    " Are you able to create a new file within Quicken " Yes

  4. #4
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    Hello - I would next try renaming the files( .IDX, .QEL, .QDF, .QPH) on your hard drive to .IDX_old, .QEL.old, .QFF_old, .QPH_old.
    Of course, you also have some same name in front of the period for each file, such as Smith.QDF, Smith.IDX, etc.
    Then, since the thumb drive files are working, copy the thumb drive files to your hard drive in the same location as the old files.
    Make sure Quicken is pointing to and trying to open the correct files.

    Tim

  5. #5
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    Hi Tim

    This makes not differences; I have tried re-naming, and then removing, still would not open.

    I have reinstalled Quicken
    Coped just the Data dbase to hard drive QDF
    It would not open.

    I have started Quicken up by clicking on the data file on a memory stick [ with no other file only the dbase] and it opens, then I tried to get it to back up to C:Quicken on the hard drive which it did , but it still would not start from the hard drive

    Old-n

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    Hello Old-n

    With Quicken closed ... Does the good file on the memory stick open Quicken and the data file - if you just double click the file?

    Next I would try to copy the good files from the memory stick to some other folder on your hard drive - for example .... make MyDocuments>Quicken Data. Try to open Quicken file from the new data file location.

    I do not know what steps you took to "uninstall" Quicken.
    This link might help Uninstalling and reinstalling Quicken
    Please note the "restart" after uninstalling and the "restart" after re-installing.

    Here are a couple more links that may help ...
    Resolving errors while starting Quicken

    Basic troubleshooting to correct data file damage

    Advanced troubleshooting to repair data file damage

    Keep us posted on any progress.

    Tim

  7. #7
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    Hi Tim

    With Quicken closed ... Does the good file on the memory stick open Quicken and the data file - if you just double click the file?

    YES

    Next I would try to copy the good files from the memory stick to some other folder on your hard drive - for example .... make MyDocuments>Quicken Data. Try to open Quicken file from the new data file location.

    My Documents are on E: not C: if I copy the files off the memory stick to E: My Documents I get could not read file, but if I copy them any where else on C: Quicken it wants to start up a new Quicken altogether, not read the data base.

    I do not know what steps you took to "uninstall" Quicken.
    This link might help Uninstalling and reinstalling Quicken
    Please note the "restart" after uninstalling and the "restart" after re-installing.

    I cannot get Quicken to install in My Programs it installs on C: but on the root of the drive. So it does not appear in Add & Remove Programs, but it as worked OK this way for years. So I deleted the Quickenw folder, then run a register clean up program, then I went into Regedit and cleaned it up by hand. Then reinstalled Quicken.

    I started Quicken up from memory stick up dated it OK the told it to back up to C:Quicken Back Up which it did, I removed the stick then tried to start up from the new back up on C: drive Quicken said cannot read file.

    Here are a couple more links that may help ...
    Resolving errors while starting Quicken
    1. Start Quicken without a data file:
    a. Press the CTRL key while starting Quicken.
    b. When Quicken successfully opens without a data file, only the File and Help menus will appear on a blank, gray screen.
    2. If Quicken starts successfully without a data file, create a new data file by choosing New from the Quicken File menu.
    3. Create a checking account in the new file and make a few test entries. If this new file does not generate error messages, there is probably data damage in the old file. Correct data file corruption to resolve this issue.
    4. If an error message or General Protection Fault (GPF) is generated while opening Quicken without a data file, reinstall Quicken.
    1A - B It will do this 2 It will do this 3 the file cannot be corrupt or it would not start on the memory stick.
    Basic troubleshooting to correct data file damage The file is not damaged or it would not open on the memory stick

    Advanced troubleshooting to repair data file damage The file is not damaged or it would not open on the memory stick

    I have read through the info on all the files above but I can not see any where, where the program working off a copy of the back up files but will not read it own back up its made on C;

    Old-n

  8. #8
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    Quote Originally Posted by old-n View Post
    Hi Tim
    ............

    I started Quicken up from memory stick up dated it OK the told it to back up to C:Quicken Back Up which it did, I removed the stick then tried to start up from the new back up on C: drive Quicken said cannot read file.


    Old-n
    Hi Old-n - Is the Quicken Program actually loaded on and working from your memory stick? The program works from your memory stick, but not from your hard drive? If the program will run on the memory stick, can you use that to open the file on the hard drive?

    At this point, I am guessing something was left behind on the hard drive during the uninstall. I would do a Search for Intuit Folders on your hard drive.

    Tim

  9. #9
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    Hi Tim

    "Is the Quicken Program actually loaded on and working from your memory stick?"

    Quicken is loaded on C: The data is on the memory stick



    "The program works from your memory stick,"

    The data works from your memory stick, but not from my hard drive


    "If the program will run on the memory stick, can you use that to open the file on the hard drive?"

    The data will only run from the memory stick, [which was copied from the back up on A; drive] but not from the hard drive,
    Quicken says if I try to open the data base on C: cannot read file.

    I have updated the data and told Quicken to back up to a folder I called Quicken Data on C: which it did but it will not open these files, it say cannot read files.


    "I would do a Search for Intuit Folders on your hard drive."

    I did and found nothing

    Thanks

    Old-n

  10. #10
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    Hi Old-n
    How long is the Path to the file on your hard drive?
    These errors may occur for several reasons:
    * The file being converted has a file path that exceeds 39 characters. (This situation only occurs if you are running Microsoft® Windows XP.)

    Here are a few more links that may help ....

    http://web.intuit.com/support/quicke.../win/7130.html

    http://web.intuit.com/support/quicke.../win/6133.html

    http://web.intuit.com/support/quicke...#data%20damage

    http://www.accountantforums.com/cann...le-t28569.html

    http://www.smartcomputing.com/Editor...5l07.asp&guid=

    http://www.e-tech.ca/023-Quicken.asp

    Tim

  11. #11
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    Hi Old-n
    Also, take a look at my post prior to this one.

    What version of Windows are you using?

    Do you have another computer that you can test Quicken 2000 on?

    Do you have two physical hard drives on your computer C: and E: , or is E: a partition of the same physical drive?

    Have you tried using Quicken's Backup to make a backup(not a copy) of the files on your memory stick, and then use Quicken's Restore to restore the backup to your hard drive?

  12. #12
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    Hi Tim

    "What version of Windows are you using?"
    XP with SP3 fully updated

    "Do you have another computer that you can test Quicken 2000 on?"
    Yes Quicken as never been on this computer, I installed it, stopped it from setting up a new account, went into restore back up and it did, and it worked OK WHY

    Do you have two physical hard drives on your computer C: and E: , or is E: a partition of the same physical drive?
    I have two physical hard drives on me computer C: and E:
    E is an interal drive, not a exteral

    I have copied the data base from A: back up on to my Memory stick. OK
    Then run and updated Quicken which was saved to my memory stick OK
    Then backed up to C: to a folder I called Quicken Data back-up not copied OK
    Then I tried to run Quicken from Quicken Data, Quicken said "Cannot read file"

    I have just tried un-installing from the Programs own un-installer to see if that made any difference it did not.

    I don't like those programs own un-installer I prefer to use Add and remove programs and then edit the register which I do most times I un-install any program.

    Old-n

  13. #13
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    Hi Old-n

    At this point it might be best to have a Moderator transfer this to another Forum, such as Windows XP. There are some very smart folks in that Forum.

    Tim

  14. #14
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    If you think thats a good idea

    A friend of mine is doing some work on my computer could you leave it a couple of weeks

    thanks again for what you tried to do

    Old-n

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