Engine error?

[Rob Richardson]

I just got an email from one of my corporate clients (meaning he uses Outlook and Exchange Server). I've been using Gmail for a long time with no problems. This morning, however, he sent me one of my emails that had the message body stripped out, and it was replaced with this message:

FILE QUARANTINED
The original contents of this file have been replaced with this message because of its characteristics.
File name: 'Body of Message' Malware name: 'EngineError'

The original email didn't contain any attachments; it was just a short message. I Googled this but couldn't find anything that I could point my client to. (My assumption, of course, being that it must be a problem on HIS end.)

Does anyone else have any experience with this happening, or better still, know how to fix it?

[chowur]

Ask your client that sent you this.IF & when was the last time they did an update on the Outlook & Exchange server.Very well could be that they down loaded a bad patch? Also if their was any codes besides what you posted.Here's a link that might help;
Forefront Client

[Rob Richardson]

Ask your client that sent you this.IF & when was the last time they did an update on the Outlook & Exchange server.Very well could be that they down loaded a bad patch? Also if their was any codes besides what you posted.

Thanks, Ron! I think it might be a bad patch -- I saw a few references to the on the Internet. However, I didn't get any error messages other than what I posted, and my client isn't all that computer-literate to ask if any patches have been applied. I suspect those are pushed out over the company's network, anyway.

[Paul T]

Quarantine systems are always at the receiving end and for some reason your email was considered suspect.
Are you sure the email was from you? It could have been spoofed.
Did you send an attachment?

cheers, Paul

[Rob Richardson]

Are you sure the email was from you? It could have been spoofed.
Did you send an attachment?

1. Yes
2. No

Apparently this was a one-off, because I sent emails after that (with and without attachments) and they went through without any problems.

[hsreeves]

It's been a while since the last post and i'm seeing this same behavior. Microsoft ForeFront appears to be having issues with engine updates. I've been able to clear the problem by 'forcing an engine update', but within a few weeks the problem returns.

Allowing the updates to occur automatically (scheduled for once each hour) will typically clear the error too.

-H

[Paul T]

We had ForeFront update via the WSUS infrastructure, not direct. You should always limit what Exchange accesses.

cheers, Paul