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    On some wireless networks my Outlook 2007 e-mail will not go out. Stay in OUTBOX until I connect to a different network. Can anyone tell me why and what i can do?

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    Super Moderator jscher2000's Avatar
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    Quote Originally Posted by Kathryn Bohlin View Post
    On some wireless networks my Outlook 2007 e-mail will not go out. Stay in OUTBOX until I connect to a different network. Can anyone tell me why and what i can do?
    Generally speaking, the most common problem is being able to send from a home network but not on the road. The reason for this involves ISP configuration requirements. If you can send from some wireless hotspots but not others, then there is no general rule.

    Sometimes you can get specific error messages from Outlook, such as "unable to connect" or "username/password error." Can you identify any specific errors?

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    When this happens, the only message is in the lower right that says "Send/Receive Error". Interesting thing is that I receive email and can browse the Internet, but e-mail does not go out. I never have the problem on my home network and in some other locations it is not a problem.

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    If you click on "send/receive error", a windows should open and you should have more details available.

    Joe
    Joe

  5. #5
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    The most likely cause is you cannot contact the SMTP server you use to send mail.
    ISPs provide you an outgoing SMTP server, but it is not always accessible from outside the ISP. In your case you sometimes have problems, so I suspect your SMTP server is always available, but the wireless provider may be blocking port 25 (SMTP) so you cannot connect. To test this you need to run a few commands from a Command Prompt.
    Code:
    telnet SMTPservername 25
    helo me.com
    quit
    Replace SMTPservername with the name of the SMTP server from your mail.
    You should get some characters back from the server.

    cheers, Paul

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