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  1. #1
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    This one has me baffled.

    A friends HP C6100 printer is giving constant "remove paper jam" errors from first power up.

    Now, as an ex field engineer of some >25yrs I have no problems with taking things apart and putting them back together again. Having stripped this to it constituent parts I can find no jam or tiny corner of paper anywhere. Two things strike me:

    1. It could be a logic board / component failure
    2. It could be that the rear access door has lost a sensor that indicates the door is shut and the printer responds by thinking it's a jam.

    However, during my search of the internets I am unable to find a clear enough picture of the rear door to confirm idea two. Equally I can't find a parts listing nor can I find an exploded parts diagram on HP's site either - they always used to do these but guess they stopped when consumer products effectively became disposable.

    So - I'm here for any suggestions or ideas you good folks might have please?

    Or indeed anyone else that has a C6100 and has travelled this path.

  2. #2
    Plutonium Lounger Medico's Avatar
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    The easiest thing to try is to update the device drivers. You do not say what OS your friend has, but the HP Support Site shows a variety of drivers for the printer. I would try this before going any further.
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  3. #3
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    More likely it's a glitch at start up, otherwise you would get paper jams all the time. Is it under warranty?

    cheers, Paul

  4. #4
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    Quote Originally Posted by Ted Myers View Post
    The easiest thing to try is to update the device drivers. You do not say what OS your friend has, but the HP Support Site shows a variety of drivers for the printer. I would try this before going any further.
    Ted - it has nothing to do with drivers as this is purely a hardware issue.

    I guess what I didn't say is that the printer is not even attached when it gives this error.

  5. #5
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    Quote Originally Posted by P T View Post
    More likely it's a glitch at start up, otherwise you would get paper jams all the time. Is it under warranty?

    cheers, Paul
    Unfortunately it's not under warranty Paul - I've considered the startup glitch and done all I feasibly can such as cleaning rollers, platens, etc. It goes through its 2 minute startup routine when first turned on and just at the point when it is ready to print it briefly flashes a ready but instantly jumps to the paper jam error - and it always consistently indicates it's teh rear access panel area.

  6. #6
    Plutonium Lounger Medico's Avatar
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    Quote Originally Posted by Dyckhoff View Post
    Ted - it has nothing to do with drivers as this is purely a hardware issue.

    I guess what I didn't say is that the printer is not even attached when it gives this error.
    Well that does indeed make a difference. P.T. may be right about this.
    BACKUP...BACKUP...BACKUP
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  7. #7
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    You could always leave it turned on - not very environmentally sound advice. ;-))

    cheers, Paul

  8. #8
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    Quote Originally Posted by P T View Post
    You could always leave it turned on - not very environmentally sound advice. ;-))
    cheers, Paul
    Maybe my initial post wasn't 100% clear - but the error does NOT clear. Until it does you can't do anything and and as it doesn't ...!

  9. #9
    Plutonium Lounger Medico's Avatar
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    In this case it may be time for a visit to a competent printer repair person, or if not worth a repair (Can sometimes be expensive) a new printer.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  10. #10
    5 Star Lounger chowur's Avatar
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    The only option is left.To contact HP Here's the link for such;HP Good Luck with your project. Call or e-mail HP for what you want.
    Problems cannot be solved by the same level of thinking that created them. -Albert Einsten

  11. #11
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    The cheapest option is inevitably a new printer.

    cheers, Paul

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