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  1. #1
    New Lounger
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    I am using Outlook 2003 on Win7 64-bit. None of the archived pst files I have will open in Outlook. The response when trying to open the files is "Outlook has encountered a problem and will close the program" (or restart Outlook). I have Win7 Pro 64-bit. Outlook works fine otherwise. I have run detect and repair, tried setting up a new profile, ran scanpst on the files, tried importing the files into a folder (didn't work), all to no avail. Does anyone have a solution for this issue? To date I've found no answers on various websites.

  2. #2
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    Have you tried opening the archived PST files on another PC (that isn't running Win7 64-bit)? I'm not aware of any compatibility issues with Outlook 2003 and Win7 64-bit, but if you can open them on another PC, then you may be able to export the information to a delimited format and then import it into your current PST file.
    Wendell

  3. #3
    New Lounger
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    The files open fine on a machine running XP SP3. I am running Outlook 2003 in XP SP3 compatibility mode on Windows 7 64-bit.

  4. #4
    5 Star Lounger RussB's Avatar
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    Quote Originally Posted by Sheldon Sawatzky View Post
    The files open fine on a machine running XP SP3. I am running Outlook 2003 in XP SP3 compatibility mode on Windows 7 64-bit.
    I suspect that this has something to do with the fact that Outlook 2003 is about seven years old.
    Do you "Believe"? Do you vote? Please Read:
    LEARN something today so you can TEACH something tomorrow.
    DETAIL in your question promotes DETAIL in my answer.
    Dominus Vobiscum <))>(

  5. #5
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    Quote Originally Posted by Sheldon Sawatzky View Post
    The files open fine on a machine running XP SP3. I am running Outlook 2003 in XP SP3 compatibility mode on Windows 7 64-bit.
    Why are you running Outlook in compatability mode?

    Joe
    Joe

  6. #6
    New Lounger
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    I am running Outlook 2003 in XP SP3 mode because when I didn't it would sometimes encounter a problem and just close for no reason. In XP mode it works well except for opening pst files I have archived.

  7. #7
    New Lounger
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    I've scoured the Web and cannot find a solution to the problem, so I've given up. It must be an incompatibility between Outlook 2003 and Windows 7 Pro 64-bit. My workaround is to open the PST files on my XP SP3 computer and copy all the Outlook folders to a new folder on my Win 7 (networked) computer. These folders have the xnk extension, so with Outlook Tools I allow Outlook to open these files. I can now open the archived files this way on my Win 7 computer. If anyone ever comes up with a solution to opening PST files directly in Outlook 2003 running on a Win 7 64-bit computer, I would like to know about it. Thanks for the respondents.

  8. #8
    New Lounger
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    SOLVED: Shortly after posting my last reply saving I had given up, I found the solution: I was running Outlook in XP SP3 mode. I cancelled running Outlook in compatibility mode and this solved the problem. I can now open my archived pst files.

  9. #9
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    Thanks for posting the solution - someone else is bound to encounter that issue and hopefully will find the answer here in the Lounge.
    Wendell

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