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  1. #1
    Silver Lounger Banyarola's Avatar
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    I am trying to install the 64 bit drivers for Windows 7 for my mouse and keyboard and I get the following error..
    I have a dual boot with XP on one drive and Windows 7 on another drive.
    I got the drivers from the MS site.

    The mouse and keyboard only have basic functions in Windows 7 and without installing the divers I can't configure any of the mouse buttons and most the key board functions don't work.

    My mouse and keyboard work fine on my XP OS

    Any suggestions?
    Thanks
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    Quote Originally Posted by Banya Rola View Post
    I am trying to install the 64 bit drivers for Windows 7 for my mouse and keyboard and I get the following error..
    I have a dual boot with XP on one drive and Windows 7 on another drive.
    I got the drivers from the MS site.

    The mouse and keyboard only have basic functions in Windows 7 and without installing the divers I can't configure any of the mouse buttons and most the key board functions don't work.

    My mouse and keyboard work fine on my XP OS

    Any suggestions?
    Thanks
    Banya,
    Hello... Are you using "aftermarket" mouse and keyboard ? Ex: Logitech etc, or is it the one that came installed with your PC. Regards Fred
    PlainFred

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  3. #3
    Super Moderator bbearren's Avatar
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    I can see by the images in your post that it's a Microsoft keyboard and mouse. Is this a wireless set? Have you tried installing the drivers from the CD that came with the set?

    Is your XP 64-bit?

    Evidently you installed them in XP first, since you say they work fine under XP, but won't install in Windows 7.

    When you change from one O/S to the other, are you doing a warm boot or a cold boot? I would suggest trying a cold boot, and turning off the power to your PSU for at least a minute, then power up and boot into Windows 7 and try the CD drivers (if they are 64-bit).

    I'm also thinking that since these are software configured preferences for the keyboard and mouse, 32-bit drivers might just work, but that's just a wild guess.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
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  4. #4
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by Banya Rola View Post
    I am trying to install the 64 bit drivers for Windows 7 for my mouse and keyboard and I get the following error..
    I have a dual boot with XP on one drive and Windows 7 on another drive.
    I got the drivers from the MS site.

    The mouse and keyboard only have basic functions in Windows 7 and without installing the divers I can't configure any of the mouse buttons and most the key board functions don't work.

    My mouse and keyboard work fine on my XP OS

    Any suggestions?
    Thanks
    I suggest that you look for Microsoft IntelliType Pro and IntelliPoint, they both work for me and Windows 7.

    Gloria
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    Silver Lounger Banyarola's Avatar
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    No bea, it's a separate WIRED keyboard and wireless mouse both by Microsoft.
    I could try installing the 32 bit but the Microsoft site has the 64 bit and that's what I tried to install.

    When I checked DEVICE PROPERTIES it only shows HID mouse and keyboard...

    I used PC-MOVER to migrate my XP Drive to my Windows 7 drive and everything works fine except for mouse and key board.

    When I had to install my 64 bit printer and scanner drivers that all went fine.


    Duchess, I'm trying to install the Intellipoint from MS.

    I have been trying for almost a week and can't get past that error message.


    Another thing, when I check my my DEVICES AND PRINTERS in Control Panel the right mouse and keyboard are listed.
    Strange...

    I'm gonna find the cd's that came with them because maybe there is software on the CD for them.

    I built my PC a few years ago and not long ago got a new Motherboard and I know there is no compatibility issues.

    The first person that comes up with the right solution I'll send an autographed picture of myself suitable for framing and I'll come to your house and mow your lawn and clean out your gutters...
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    5 Star Lounger chowur's Avatar
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    Double check the model of both items.Before down loading the drivers.All though it seems a little strange windows 7 didn't automatically install the drivers for such devices.
    Just my two cents worth.
    Problems cannot be solved by the same level of thinking that created them. -Albert Einsten

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    I have a MS keyboard and am running Win 7 64-bit and IntelliType installed just fine. What is the exact model name of your keyboard and what is the exact name of the IntelliType file that you downloaded? The file ITPx64_1033_7.10.344.0.exe worked for me.

    Same question regarding the mouse (exact mouse model, IntelliPoint file name). IntelliPoint installed just fine for me.

  8. #8
    Silver Lounger Banyarola's Avatar
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    Pete, that's the same driver I d/l.

    Keyboard is MEDIA KEYBOARD 3000

    Mouse is NATURAL WIRELESS LASER MOUSE 6000
    "If You Are Reading This In English, Thank A VET"

  9. #9
    Super Moderator Deadeye81's Avatar
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    Try downloading the Windows 7 drivers again. The original download may have been corrupted.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  10. #10
    Super Moderator Deadeye81's Avatar
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    Banya,

    Check out this MS Technet Forum thread. There is a solution another user tried that worked for him, and the very last post outlines how another solved the problem. Maybe this will be of help.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

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    Did you try right-clicking the installation file and selecting "Run as administrator"?

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  13. #13
    Silver Lounger Banyarola's Avatar
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    Well guys, with all your suggestions I finally got it working right.

    It seems that there were some 32 bit versions of Intellipoint on my system from when I transfered all my files over to Windows 7.

    Add/Remove in W7 didn't have an option to un-install them so I used REVO Un-installer to remove the Keyboard and Mouse software.

    Then I installed the new 64 bit versions of Intellipoint from MS.

    It all went fine and my mouse and keyboard have all their functions working properly..

    Thanks, you have all been a great help...

    Banya
    "If You Are Reading This In English, Thank A VET"

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