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  1. #1
    Lounger
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    Hi, I am new to the Lounge, not had time to set up my profile as yet, but I hope you can help with a very anoying problem, I have replaced my worn out printer with a Kodak ESP 3250 all in one printer, the software installed ok, but when Windows loaded new hardware, a pop up stated there were errors, I can print ok, but the scanner part will not work, ( I can copy direct from the printer ), under device manager, there is a yellow mark next to scan, in properties there is an error code 28, driver not loaded, if I click on update driver, with the installation disc inserted and the search online box ticked, it starts to load, then the message - an error occured during the installation of the device - the class installer has denied the request to install or upgrade this device, not had much luck with the help from Kodak, was hoping you guys can help.

    XP Home SP3
    3GB ram
    Windows updates turned on
    Online Armor firewall
    Avast antivirus

    Thanks in advance for your help
    Bob

  2. #2
    5 Star Lounger chowur's Avatar
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    With Device Manager open, locate the hardware device that you want to update the drivers for.

    Note: Navigate through the categories of hardware devices by clicking the [+] icon. Specific hardware devices are listed under the major hardware categories.


    After finding the hardware you're updating drivers for, right click on the hardware's name or icon and choose Properties. In this Properties window, click the Driver tab.


    Click the Update Driver... button. The Hardware Update Wizard will begin.


    To the "Can Windows connect to Windows Update to search for software?" question, choose the No, not this time radio button and then click the Next > button.


    To the "What do you want the wizard to do?" question, choose the Install from a list or specific location (Advanced) radio button and then click the Next > button.

    The next window that appears will be the Please choose your search and installation options. window containing several radio buttons and checkboxes.


    Choose the Don't search. I will choose the driver to install. radio button and then click the Next > button.


    Click the Have Disk... button on the Select the device driver you want to install for this hardware. window.


    Click the Browse... button on the Install From Disk dialog box that appeared.

    In the Locate File dialog box that appears next, navigate to the folder that you extracted as part of the driver download in Step 1 above. There may be multiple folders within the extracted folder so be sure to work your way to the one for Windows XP if it exists. It's okay if there isn't a specific XP folder.


    Click the INF file that displays in the file list and click the Open button.

    Note: INF files are the only files that Device Manager accepts for driver setup information. See the tips at the bottom of the page for some INF file troubleshooting.


    Click the OK button back on the Install From Disk dialog box.


    Choose the newly added hardware back on the Select the device driver you want to install for this hardware. window and then click the Next > button.

    If you're prompted with a message warning you about the software for the hardware device not passing the Windows Logo testing, click the Continue Anyway button. Many drivers are not Windows certified but are still perfectly safe to install.

    Important: If you're installing a driver obtained from anywhere other than the manufacturer of the hardware, click the STOP Installation button instead and obtain drivers from the manufacturer directly.


    The Hardware Update Wizard will now use the instructions provided in the INF file from Step 11 to install the updated drivers for your hardware. Follow any additional instructions on screen to complete the driver update.


    After the driver update is complete, click Yes to the "Do you want to restart your computer now?" question on System Settings Change dialog box.
    Problems cannot be solved by the same level of thinking that created them. -Albert Einsten

  3. #3
    Lounger
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    Chowur, thanks for your reply, I have followed your instructions, am very pleased to say, the scanner is now working, thanks for your help, it has been a real headache.
    Bob Rouse

  4. #4
    5 Star Lounger chowur's Avatar
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    You are more than Welcome.
    Problems cannot be solved by the same level of thinking that created them. -Albert Einsten

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