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  1. #1
    New Lounger
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    ActiveSync erorr

    I am using Active Sync 3.1 and Outlook 2000 However it has suddenly stopped wanting to Sync correctly. If I have Outlook open then Active sync reports that "synchronization cannot start because this desktop cannot access necessary information..." If I do not have Outlook open then it cannot update Appointments. It then reports that it can either not write to or read from outlook. It appears to be a 2000 problem in that I uninstalled it then installed 98 and worked just fine. I have tried the couple of things suggested at support.microsoft.com (detect and repair, new .pst) but none of this has worked either. This is a new problem in that it worked just fine last week. Even uninstalling and reinstalliing Activesync does not cure the problem. Also with Activesync open and talking to the PalmPC then Outlook acts as if it cannot see the outlook.pst.

    Strange any help would be appreciated.
    Rick Lorentson

  2. #2
    navir
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    Re: ActiveSync erorr

    Hi, Rick:

    I am running ActiveSync 3.1 (build #9587) with Outlook 2000, and it is working OK. I'm sure you already checked the thread on this subject, but I'll repeat part of it for you:

    Woody's Office Watch #5.51 (Office 2000 Service Pack 2) specifically states:

    "If you have a Windows CE or Pocket PC device you'll want to download and install the latest version of ActiveSync from http://www.microsoft.com/mobile/pocketpc/d.../activesync.asp

    I initially ignored this because version 3.1 is delivered with the Jornada PocketPC. BUT, it's version 3.1.9386, and Microsoft states (at the above website):

    "If you have ActiveSync 3.1 build #9386 or build #9439 and you are unable to connect your Windows Powered Device to your desktop PC or laptop via a USB connection, you may need to download the latest version of ActiveSync 3.1 (build #9587). In addition, if you have installed the Outlook 98 or Outlook 2000 Security Update you may also need to download ActiveSync build #9587. For more information on the above issues, please see the following KB article. http://support.microsoft.com/support/kb/ar...s/Q272/2/63.asp ).

    The support article (Changes in Microsoft ActiveSync Version 3.1 Build 9587) at the above URL, includes a reference to Q259968 (http://support.microsoft.com/support.../Q259/9/68.ASP) USB Connection Not Detected by ActiveSync.

    Good luck, and let us know how you eventually solve the problem.

    Regards,
    Ivan

  3. #3
    New Lounger
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    Re: ActiveSync erorr

    I have to thank Woody in that I did not know this was out and in reviewing the old WOW's saw this and tried build 9587 but still no solution. Thanks for the info. In looking back on the original post I had not mentioned which build I had. I have also since then tried the solution offered in Knowledge base article Q243029 and still to no avail. I am at this point running the CE device without updating the calendar which to me severely limits the usefulness of the device. I am still plugging away at this. It is strange that it happened all of a sudden and I do not remember loading anything else on the computer that might have caused this. Also I have listened to Woody and due to the serious constraints that SP2 puts on Outlook have avoided loading that.

    Rick Lorentson

  4. #4
    New Lounger
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    Re: ActiveSync erorr

    well I finally fixed it. After uninstalling and reinstalling another time, It would still not work, Even changing to Corporate Mail would not jar it loose. However due to the lateness of the night or just plain frustration I swapped from Internet only to Corporate and then magically it works. NO idea what really fixed it other than The last time I switched between Internet and then back to Corporate it asked for the CD this time around and then all of sudden it is working again. thanks for all your ideas. the Microsoft KB article that I stumbled across with this suggestion is Q276563 It seems to have fixed the problem. I think that ActiveSync running may have prevented this from happening the first time in that it was still running. After no resolution then tried leaving only Explorer and Systray open and that is when it worked itself out.

    Thanks for your help
    Rick

  5. #5
    Flatspin
    Guest

    Re: ActiveSync erorr

    It's amazing the little things that can cause a program or system to hang. Glad to hear you finally figured it out.

  6. #6
    wealthywine
    Guest

    Re: ActiveSync erorr

    Thank you for your response to this user. I am using #9386 and also have sinc issues - I will update to the latest rev thanks to you.

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