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Thread: pcdrcui.exe

  1. #1
    2 Star Lounger
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    pcdrcui.exe is a pcdoctor file. This morning my software firewall gave me a warning about suspicious behavior, though my spyware and anti virus program think it is okay. I've looked at lots of forums already and no one seems to know what it or what it does or if it safe. Does anyone here have any idea what it does and/or if it is safe? Thanks.

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    4 Star Lounger petesmst's Avatar
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    This is what Wikipedia has to say:

    "PC-Doctor products are used by most major PC manufacturers for No Trouble Found (NTF) detection, end-user self-directed troubleshooting, product refurbishment, field service, remote assistance and other similar functions[citation needed]. Other products are used by PC repair and service professionals to diagnose hardware problems in the field and in repair depots.[citation needed]
    PC-Doctor's first product was PC-Doctor for DOS, designed to perform low-level testing of the hardware components of PCs. This product is still used extensively by manufacturers[citation needed]. As additional operating systems were introduced, the company adapted its core technology to run on Microsoft Windows, Windows PE, Windows XP Media Center Edition, and Linux. It also developed diagnostics for motherboard and in-ROM applications.[citation needed]
    In 2006, the company introduced PC-Doctor Solutions Architecture, that combines diagnostic tests and system information collection with known problem cases and solutions. This enables end users to solve categories of hardware related problems without relying on calls to technical support.[citation needed][citation needed]
    In 2009 the company announced a new cloud based service that delivers timely, contextual messaging that allows OEM and other business partners the ability to deliver highly personalized service and support capabilities. Lenovo's ThinkVantage Toolbox is the first customer to use this solution."

    The question is: How did the file get onto your PC?
    (My Setup: 3,70GHz Intel Core i7-4820K CPU; MSI Military Class iii X79A-GD45 Plus Motherboard; Win 8.1 Pro (64 bit); 16GB RAM; SAMSUNG SD840 PRO SSD (6GB/SATA III); Seagate 2TB Barracuda SATA6G HDD; GeForceGTX 760 2GB Graphics Card; Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2014 Premium, NIS 2014, etc). (UEFI-booted). WD My Book 3 1TB USB External Backup Drive)

  4. #3
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    Quote Originally Posted by Peter S View Post
    This is what Wikipedia has to say:

    "PC-Doctor products are used by most major PC manufacturers for No Trouble Found (NTF) detection, end-user self-directed troubleshooting, product refurbishment, field service, remote assistance and other similar functions[citation needed]. Other products are used by PC repair and service professionals to diagnose hardware problems in the field and in repair depots.[citation needed]
    PC-Doctor's first product was PC-Doctor for DOS, designed to perform low-level testing of the hardware components of PCs. This product is still used extensively by manufacturers[citation needed]. As additional operating systems were introduced, the company adapted its core technology to run on Microsoft Windows, Windows PE, Windows XP Media Center Edition, and Linux. It also developed diagnostics for motherboard and in-ROM applications.[citation needed]
    In 2006, the company introduced PC-Doctor Solutions Architecture, that combines diagnostic tests and system information collection with known problem cases and solutions. This enables end users to solve categories of hardware related problems without relying on calls to technical support.[citation needed][citation needed]
    In 2009 the company announced a new cloud based service that delivers timely, contextual messaging that allows OEM and other business partners the ability to deliver highly personalized service and support capabilities. Lenovo's ThinkVantage Toolbox is the first customer to use this solution."

    The question is: How did the file get onto your PC?
    I think that IS the question. I run Win 7 64 bit Home Premium, PC Doctor came pre-installed, it is about four months old. And today is the first time I got a warning about this file. It may have been there all along, I certainly didn't order it up, have never run or visited PC Doctor's site. So I don't know how it got here, maybe the safe thing to do is delete it?

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    Quote Originally Posted by gene jacobson View Post
    I think that IS the question. I run Win 7 64 bit Home Premium, PC Doctor came pre-installed, it is about four months old. I don't know how it got maybe the safe thing to do is delete it?
    gene,
    Hello.... PC Doctor came pre-installed on my Vista Home Premium OS's . It is a "Ok" program. Shows basic PC info and runs some troubleshooting programs.... nothing to write home about. Check and see where it's installed ...and you can then "track down" when it was installed ...my guess is that it came pre-installed. You can post on their forum http://www.pcdoctor-community.com/fo...2822cbe031c23& and ask them if they are installing on "7" now. Regards Fred
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  6. #5
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    Quote Originally Posted by gene jacobson View Post
    I think that IS the question. I run Win 7 64 bit Home Premium, PC Doctor came pre-installed, it is about four months old. And today is the first time I got a warning about this file. It may have been there all along, I certainly didn't order it up, have never run or visited PC Doctor's site. So I don't know how it got here, maybe the safe thing to do is delete it?
    I took your advice and posted my question there too. No response as of yet. :^) gene

  7. #6
    Bronze Lounger DrWho's Avatar
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    Unfortunately, new computers come with all sorts of pre-installed software that most folks will never even know exists, yet it takes up space, can phone home for updates and maybe even interfere with some program you install later on. Some like the Wild Tangent Games are blatant Spyware.

    A program called the "Decrapifier" was written to list these factory installed programs and give you a chance to delete them. Rather than installing the Decrapifier on every machine I work on, I prefer to just UN-Install these added program manually when I do a PC Setup.

    If that program is NOT something you would install for yourself and you don't actively use it, then I'd advise just UN-Installing it and be done with it.

    That would be just one less thing to bug you later on.

    Good Luck and Happy Computing,
    The Doctor
    Experience is truly the best teacher.

    Backup! Backup! Backup! GHOST Rocks!

  8. #7
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    PcDr is fine and you can "allow" it in your firewall. the pc manufacturer slipstreamed it into the OS before installation so they can do remote diagnostics or just to have it installed when a factory tech checks it out. It doesn't really consume resources and is not easily uninstalled, so just leave it alone. If you really want to get rid of it, go for it, but there will be no speed improvement and it takes up very little space.

  9. #8
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    Thanks to all for this thread. I allowed ZoneAlarm to let pcdrcui.exe through the firewall and "immediately" Dell computers ran a remote diagnostics on my computer.

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    I have a Windows XP box from 2003....I have just started getting pcdrcui.exe errors about is not working. I have never had these errors before. ?????

  11. #10
    Plutonium Lounger Medico's Avatar
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    If PCDoctor is starting with Windows, What's In Startup will help see the startup and allow you to disable or delete it from the startup list. Most apps do not need to start with Windows although they think they do. Not only does weird stuff happen, but the more starting, the slower Windows will run.

    If you do want to uninstall the app, perhaps stopping it from starting with Windows will allow the uninstall.
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  12. #11
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    Uninstalled the the application....stopped the error.

  13. #12
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    Dell Support Center installs the program to analyze hardware problems. It checks the entire system including memory and hard drives as well as COM and LPT ports.

    I had pcdrcui.exe come up as corrupt several times on my XP machine. This also caused Scandisk to run on reboot until I uninstalled Dell Support. You can re-download it here:

    http://www.dell.com/support/Diagnostics/us/en/19

    Not sure if it will run on machines not made by Dell. Diagnoses takes about one hour.

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