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  1. #1
    New Lounger
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    What happens to or where do indexed/compacted emails disappear to? I'm using Spicebird but also noticed when I was using Thunderbird that it also indexed and/or compacted emails. I am not finding some emails in my inbox and fear they've been "indexed".
    Cheers

  2. #2
    WS Lounge VIP
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    Indexing is the email program's way of keeping track of the email, like an index in a book. The original mail stays the same, the index tells you where to find it.

    If you are missing mail there are several possibilities:
    1. You did not receive it.
    2. Your ISP deleted it as SPAM.
    3. Your email put it in the SPAM folder.
    4. You moved it to another folder in your email.
    5. You deleted it by mistake.

    Can you provide more info about why you think you are missing email?

    cheers, Paul

  3. #3
    New Lounger
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    Paul,
    Thanks for the reply. What happens is; After I have received an email in my inbox, if it's one I want to keep, I move it to one of several sub-folders. Say, for instance, Hotel Reservations. I had probably 30 hotel reservation confirmations in my sub-folder. The other morning I had 10. I only noticed this after Spicebird said it was "indexing" (whatever that is!). This has happened in most of my sub-folders. It's not a huge issue as I do back up my emails but am mostly curious.
    Cheers,

  4. #4
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    Have you set Spicebird to auto archive? It may be sending old emails to an archive folder.

    cheers, Paul

  5. #5
    New Lounger
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    Paul,
    Thanks! Yes auto indexing was on. Also causing an issue that I hadn't even noticed until I checked on that was a default setting to delete emails after 30 days. Both issues are resolved.
    Cheers,

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