Results 1 to 13 of 13
  1. #1
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    I run scanpst about once a week. It usually finds 'minor inconsitencies', but sometimes more serious corruption. This is all on a new machine build with very little except 'out of the box' Win7 and Micosoft Office. I had a problem on my old machine wich turned out to be a Spam/virus filter attachment, but now I am using only Microsoft Security Essentials and the Win 7 firewall. Any suggestions out there please
    David P - The Truth Is In Redmond

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,579
    Thanks
    5
    Thanked 1,057 Times in 926 Posts
    Try running with Outlook addons disabled for a while.

    If you have Outlook crashes, try to figure out why.

    Is Outlook up-to-date with service packs and patches?

    Check for hardware problems.

    Joe
    Joe

  3. #3
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    Outlook and Win7 fully updated, will try without addons for a while - thanks
    David P - The Truth Is In Redmond

  4. #4
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    Joe,

    I tried to disable add-ins via the Outlook Trust Centre / Com Add-ins. Got a message that they could only be connected or disconnected by an administrator, but I am the only user, and logged in as an administrator. I tried 'removing' on of the add-ins - Microsoft Exchange Unified Messaging, and it went, but I now do not know a way of getting it back again?
    David P - The Truth Is In Redmond

  5. #5
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,579
    Thanks
    5
    Thanked 1,057 Times in 926 Posts
    If you are not using Unified Messaging you don't have to worry about getting it back.

    Joe
    Joe

  6. #6
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    Managed to disable addins by turning off UAC entirely
    David P - The Truth Is In Redmond

  7. #7
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    I have run Outlook without any addins for a week. Scanpst still reports errors and sometime takes 2-3 runs to finally report no errors. I have checked disks with chkdsd/scandisk and no errors. What else can I look at?
    David P - The Truth Is In Redmond

  8. #8
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,579
    Thanks
    5
    Thanked 1,057 Times in 926 Posts
    You could try creating a new data file for Outlook. Then open the old file from within Outlook and drag the items you need to the new file.

    Joe
    Joe

  9. #9
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    I created a new pst file and copied all items to it individually. Still getting corruption, and each time it takes 2-3 Scanpst passes to fix. Outlook fully updated, Chkdsk is happy, and absolutely no Outlook add-ins
    David P - The Truth Is In Redmond

  10. #10
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts
    Quote Originally Posted by dpollock View Post
    I created a new pst file and copied all items to it individually. Still getting corruption, and each time it takes 2-3 Scanpst passes to fix. Outlook fully updated, Chkdsk is happy, and absolutely no Outlook add-ins
    PSTs shouldn't be damaged in normal use. Is Outlook crashing or otherwise not closing down properly?

    Is the PST on a disk other than your primary hard drive?

  11. #11
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    pst file is on primary disk. I have had no crashes since putting up a totally new build of Win7 and Office on a new machine. Outlook is closing down, as outlook.exe vanishes from Task Manager Processes window. I had the same problem on my last machine, but that was eventually traced to ZoneAlarm preventing Outlook from closing. My Drive has 2 partitions (C&D). C:/ is boot & programs, D:/ is only for data files
    David P - The Truth Is In Redmond

  12. #12
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    I just spoke to Microsoft Support. Summary of the answer is that:

    1) Don't worry, as you do not need to run scanpst until your datafile is so corrupt that you cannot start Outlook

    2) Never compress a pst file, as it may corrupt it!!

    3) I pointed out that scanpst found errors in a new, empty data file created in safe mode without the possibility of add-ins, or 3rd party software / services

    Support will escalate the question, and I may hear from them - but not holding my breath
    David P - The Truth Is In Redmond

  13. #13
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Montreal, Quebec, Canada
    Posts
    256
    Thanks
    18
    Thanked 1 Time in 1 Post
    MS have confirmed that there is a problem with Scanpst in all versions of Office since 2003. It will show errors even on a new, empty pst file. The developers are aware but will probably take no action until the next version of Office
    David P - The Truth Is In Redmond

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •