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  1. #1
    Star Lounger
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    We use Firm Contacts in Public Folders. Periodically Firm Contacts
    "disappears" from a user's computer and has to be added back by going
    to Add-Ins in Word Options, and rechecking the box for Firm Template
    under Manage: Templates. I'm trying to discover how the box for Firm
    Templates gets "unchecked" - users are not going in and manually
    unchecking the box. Thank you for any ideas.

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
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    Silicon Valley, USA
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    Quote Originally Posted by EHetherington View Post
    Periodically Firm Contacts "disappears" from a user's computer and has to be added back by going to Add-Ins in Word Options, and rechecking the box for Firm Template under Manage: Templates.
    Is this a COM Add-in? Office apps occasionally disable COM add-ins they say were responsible for a crash. I don't think they do that with regular templates (i.e., .dotm files), but maybe they do.

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