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  1. #1
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    I have run a custom built machine with an Asus motherboard and XP Pro Sp3 and two CD/DVD drives (of unknown make) for 2 years with no problems. I seldom use CD these days but today I attempted to copy some fies to a Verbatim CD-R and CD-RW and received the response - "No disk in drive". I ran a live version of Linux MInt which found both drives, recognised the disks and wrote to RW disks in both drives. I also checked audio disks and previously written or commercially imprinted CD's and these were recognised and ran without problems. Device Manager reported both drives as working and normal and Recording was ticked in the Properties menu. I also asked Windows to search for and install updated drivers but it reported that the best drivers wre being used.

    I searched the Web and found the Microsoft article 324129 to troubleshoot writing problems and followed their suggestion of uninstalling the drivers in Device Manager and then allowing Windows to find the devices again and install them - no change as far as writing was concerned but now I can not only not write to the drives but Windows does not see them at all! Whereas previously I received the message "Please insert disk" the message was now "X:\ is inaccessible. Incorrect function" In addition 'Format' has disappeared from Explorer's context menu and 'Recording' has disappeared from the Properties menu, presumably because there is no disk seen in the drive.

    I tried Linux Mint again and it still sees and writes to the drives normally - which I take to confirm that there is no problem with the drives themselves but with Windows. However, as you can see from the description above I would seem to have followed all the obvious paths without success so I would value some leaned input to solve this peculiar problem.

  2. #2
    Super Moderator RetiredGeek's Avatar
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    Ken,

    What CD software are you using. I had a problem with Roxio where the drives would not recognize disks in the drive even when I wasn't using Roxio. I uninstalled Roxio and problem solved. Maybe you're experiencing a similar problem?

    Good Luck!
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

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  3. #3
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    I am not using any CD software - only Windows Explorer.

  4. #4
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    Joe

  5. #5
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    Unfortunately it does not help. Firstly, it addresses a different problem since my drives READ all types of disk but I cannot WRITE. However, I tried to run the automated troubleshooting services but it just says "Fix it troubleshooting cannot continue because an error occurred. We're sorry but the diagnostic solution encountered a runtime error. Please try again later." I have checked that Powershell and MSXML 6.0 are installed. I also followed up the related article 982116 and followed all the instructins there without success. Fortunately, apart from playing audio CDs and DVD's the only use I made of these drives was to transfer files to other computers and this task can now be done using USB flash drives of memory cards. Still it would be nice to know what the problem is and how it occurred.

  6. #6
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    See Error message when you access the CD drive or DVD drive after you upgrade to Windows XP: "Incorrect function". It does not make any difference if you are using Roxio software only that it is installed.

    After the troubleshooter did not run, did you remove the registry keys manually?

    Joe
    Joe

  7. #7
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    Yes, I made all the Registry changes suggested in the various articles mentioned.
    I do not have any Roxio software installed.

  8. #8
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    Have you tried uninstalling the CD drives, re-booting and allowing Windows to rediscover and reinstall the drives?

    Joe
    Joe

  9. #9
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    Please read my original post again.

  10. #10
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    Sorry about that. I was thinking about the filters in the registry and forgot that you'd already done the uninstall/reinstall. I'm out of suggestions. Perhaps someone else will have an idea for you.

    Joe
    Joe

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