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  1. #1
    Bronze Lounger
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    I advised a friend to sign up with the Lounge. When she tries to sign up she gets a "This email address is ..already in use by another member" message and the identical email address has a "The addresses don't match" message. As far as she knows no one else has her email address (this is her first attempt to sign up), and the ones she put in match exactly. What can she do about this?

  2. #2
    Gold Lounger Roderunner's Avatar
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    Chuck, it might be there is another member with the same name.
    O wad some Power the giftie gie us, to see oursels as ithers see us!

  3. #3
    Bronze Lounger
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    There probably is another member with the same name.As I recall her first attempt at a name came up with a duplicate. However, the error message said it was another member with the same email address.and that's and entirely different matter. If there is another member with the same email address, then somehow we have two people with the same gmail address. is there any possibility that she actually got partially set up with a Windows Secrets Lounge log in, so it is actually herself that is the duplicate?

  4. #4
    Gold Lounger Roderunner's Avatar
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    Chuck, ask her to send an email, to see what user name is being used with her address. http://windowssecrets.com/contact/
    O wad some Power the giftie gie us, to see oursels as ithers see us!

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