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Thread: Update Failure

  1. #1
    Star Lounger
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    I've been trying to install KB890830 for days now, and it always fails. I'm running Win7 64-bit OS. Anyone else having this problem? Any solution?

    Thanks,

    Will

  2. #2
    2 Star Lounger
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    64 here also and it ran. Strange

  3. #3
    Super Moderator CLiNT's Avatar
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    What antivirus software are you using? You may want to temporarily disable it or run a full scan prior to installing KB890830 (Windows Malicious Software Removal Tool)
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  4. #4
    Super Moderator Deadeye81's Avatar
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    I had the same problem on a Win7 64 bit machine. KB890830 failed five times. I finally traced it to the Windows Installer Service. It had stopped after the previous two updates. After starting it back up, the update finally succeeded. Scanned with MSE and Malwarebytes Antimalware, and found everything clean. Windows Installer service has not failed since.

    Also, as another alternative to update problems, check out this SevenForums tutorial for resetting Windows Update in Windows 7.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

  5. #5
    Super Moderator jwitalka's Avatar
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    Check C:\windows\windowsupdate.log and c:\users\your user name\appdata\local\microsoft\windows\windowsupdate .log for error entries. Then check:
    Windows Update Troubleshooter for help.

    Jerry

  6. #6
    Star Lounger
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    Thanks for all the suggestions, even though none of them solved my problem. ;-)

    For some mysterious reason, it installed today.

    Cheers,

    Will

  7. #7
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    That update seems to fail often on 64-bit machines. You can usually get it to install if you manually delete MRT.exe in C:\Windows\System32 and then re-run Windows Update.

    Joe
    Joe

  8. #8
    5 Star Lounger
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    A couple of other things you can try if this happens again (and I've had a lot of these "mysterious" failed patches) is to restart the Windows Update service, and restart or verify that the Background Intelligent Transfer Service is running. If all else fails, you can select the option to help you troubleshoot the issue and you will usually find a link to manually download a patch and install it. Most times I've seen patches fail its due to network latency. At home I've been most successful running Windows update in the morning, before 7:00 am CST. I've run into the most trouble at work in the mid-afternoon and early evenings when patching servers and my personal workstation.
    Chuck

  9. #9
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    Having spent at least 2 weeks trying to resolve this issue I am pleased to report that it is now fixed.

    I went to the SevenForums Tutorial link as recommended by Gerald Shepard earlier, I downloaded the Batchfile in option 1 and followed the instructions for installing it. My Windows update is now fixed, thank you Gerald, frustrations over

  10. #10
    Super Moderator Deadeye81's Avatar
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    Your welcome, Don. Glad it worked for you. Thanks for posting back. There are several good solutions posted in this thread to resolve this update problem. Some are effective in certain situations, and some are effective in others. At least now we have several viable options to try when we see more update problems in the future.
    Deadeye81

    "We make a living by what we get, we make a life by what we give." Sir Winston Churchill

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