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  1. #1
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    I am not able to open Microsoft Word. The system hangs up. I have a Vista operating system. I have tried Winword.exe with no success. I would apprectate any suggestions about this problem.

    Thanks,
    Jerry

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    Have you tried a System Restore to a date when you know it last worked?

    Have you tried to repair the Office install?

    Joe
    Joe

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    Andrew Lockton, Chrysalis Design, Melbourne Australia

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    Post

    Quote Originally Posted by Jerry King View Post
    I am not able to open Microsoft Word. The system hangs up. I have a Vista operating system. I have tried Winword.exe with no success. I would apprectate any suggestions about this problem.

    Thanks,
    Jerry

    I've found that this is often a corrupt Normal.dot file. If you're having problems starting Word, you should check that the problem is not with the Normal.dot template before doing anything really drastic. Locate the Normal.dot template, and the location varies depending on options specified during installation and what version of Windows used. The file path is most likely C:\Documents and settings\Application data\Microsoft\Templates. Rename it something like normal.tod, try to start Word from the desktop shortcut if you have one or from the start/run menu and if that fails best go to Dr.
    Phil Rabichow's Systematic Approach to behavioral Problems in Word.

  5. #5
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    The other common problem is a corrupt or missing printer driver. Word must see a compatible printer driver to work correctly.

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