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  1. #1
    Lounger
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    I installed a bunch of updates on 12/14/2010, part of the December patch Tuesday release, then rebooted. Now switching between folders in Outlook 2007 takes 5 to 10 seconds. The screen shows "updating" while switching from inbox to sent items etc. I rebooted a couple of times just to be sure but any time I switch from one folder to another, this delay. One minute everything was fine and the next....this.

    Maybe someone knows which specific update caused this problem so that I can uninstall it.

    Thanks,

    Windows 7 Professional, Outlook 2007, 4 GB RAM.

  2. #2
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    You don't seem to be the only one: another lounger reported the same.

    I guess you can check what updates were installed for Outlook 2007 and try removing them, one by one, if more than one.

    I am running Outlook 2010, so can't be of help there.
    Rui
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  3. #3
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    Maybe this can help. Look for Susan Bradley's posts, near the bottom of the thread.
    Rui
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  4. #4
    New Lounger
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    per susan bradley - uninstalling KB2412171 fixed it for me

  5. #5
    Lounger
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    I uninstalled update 2412171 and Outlook IS BACK TO NORMAL.

    I am amazed at how quick the responses came, the problem was solved literally within minutes of occurring.

    Thank you.

  6. #6
    New Lounger
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    Seem to be a lot of posts in many forums showing up on the net regarding this issue. Apparently removing the update is the only workaround for now... Till MS fixes it. Funny that the descriptive info in Windows Update relating to KB2412171 says the update is designed to improve stability and performance. I had to laugh.

    I found this elsewhere:
    http://www.officeforlawyers.com/outl...s/2412171.html

  7. #7
    New Lounger
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    Microsoft has release more info regarding this issue with instructions to uninstall recent update KB2412171:

    http://support.microsoft.com/kb/2485531/

  8. #8
    Silver Lounger t8ntlikly's Avatar
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    I was just about to start a thread on this very subject!!
    Will check out the links
    John

    When I go to uninstall this update it acts as if it wants to totally uninstall Outlook.
    It won't will it?
    Sheeesh!
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

  9. #9
    New Lounger
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    If you are explicitly uninstalling the KB2412171 update to Outlook, then no it will just remove the patch. After uninstalling it on my Win7 system, outlook behavior was instantly returned to "normal".

  10. #10
    New Lounger
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    We're still running XP (SP3) here at work. Unfortunately, this stupid update (KB2412171) will not remove itself the standard way (through add/remove programs). I looked on Microsoft's site, but there really wasn't anything regarding this little problem. Anyone have any good ideas?

    Basically, when you go to remove this update, a pop-up shows "Preparing to install...." (go figure). Anyway, after about 10 seconds the popup disappears, and the update is still there on the list.

  11. #11
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    Quote Originally Posted by Robert Acorcey View Post
    We're still running XP (SP3) here at work. Unfortunately, this stupid update (KB2412171) will not remove itself the standard way (through add/remove programs). I looked on Microsoft's site, but there really wasn't anything regarding this little problem. Anyone have any good ideas?

    Basically, when you go to remove this update, a pop-up shows "Preparing to install...." (go figure). Anyway, after about 10 seconds the popup disappears, and the update is still there on the list.
    Maybe do a System Restore then, to a point just before the updates were installed. Once done, make sure you won't install the problem update again.
    Rui
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  12. #12
    New Lounger
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    I have the same problem, both at the office and at home.

    It takes so long that the error message: "(Not Responding)" appends at the end of the Title Bar at top of page.

    Verrrrrry frustrating.

    Help !!!!

    Peter

  13. #13
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    Quote Originally Posted by Peter Yanagawa View Post
    I have the same problem, both at the office and at home.

    It takes so long that the error message: "(Not Responding)" appends at the end of the Title Bar at top of page.

    Verrrrrry frustrating.

    Help !!!!

    Peter
    The solution has been posted here: remove update KB2412171.
    Rui
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  14. #14
    New Lounger
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    Thanks, Rui.
    I found the update to uninstall and did so on both my home machine (Office Standard) and office machine (Office Enterprise).
    Both work well now.
    Thanks to all who contribute to this invaluable forum.
    Has MicroSoft acknowledged that it needs to update this faulty patch?
    Peter

  15. #15
    New Lounger
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    Oh, nevermind.
    Found the James Simmons post which stated that MicroSoft acknowledged the problem.
    Thanks,
    Peter

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