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  1. #1
    2 Star Lounger
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    Email disappears from Inbox when replying (Outlook 98)

    Hello,

    I send a user an email with an attachment. When she replies, the message no longer appears in the Inbox and seems to be lost (along with the attachment). There are no filters set and her settings mirror mine and I am having no problems.

    Any ideas? I've been using Outlook for 3 years and support it and have never come across this.

  2. #2
    4 Star Lounger
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    Re: Email disappears from Inbox when replying (Outlook 98)

    Gene: Have you run the /regserver command-line switch?

    Start-->Run, and type:

    outlook.exe /regserver

    You may need to include the path. There are other command-line switches, such as:

    /cleanviews
    /cleanreminders
    /cleanfreebusy

    and more.

  3. #3
    Platinum Lounger
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    Re: Email disappears from Inbox when replying (Outlook 98)

    views hiding messages (view | current view) or the setting to move replies to messages in other folders to the other folder is enabled? (tools | options| email | advanced)

    Do a search for the message - there should be an info bar on the message form you can click to find the reply.

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