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  1. #1
    New Lounger
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    Hi

    I'm still using Word 2003 for various reasons, but recently I've been seeing a lot of "buffer overrun" Word crashes when opening some documents.

    There seems to be no rhyme and reason as to what causes the crashes - it can happen with .doc and .rtf formats - it seems to be stable when opening .docx using the Word convertor. I've had a colleague open the same doc fine in their Word 2003 and another fine in 2007. The 2007 user has opened, saved as a .doc or .rtf and sent it back - still crashes. It usually happens with new documents received by e-mail but as I said it's intermittent which makes it more difficult to diagnose. Any existing doc that has been previously opened OK is still opening OK - only new docs on 1st opening are causing the issue.

    I will eventually be upgrading to 2010 when my specialist database software supports .docx formats.

    I've run a repair on Word - no effect. It's getting increasingly frustrating and annoying. System is XP Pro with SP3 and all updates as of this week's Patch Tuesday.

    any ideas out there on possible causes/cures (bar upgrading to 2007 or 2010)?

    thanks

  2. #2
    Super Moderator
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    It might be worth looking at the steps outlined in Phil Rabichow's Systematic Approach to Behavioral Problems in Word.

    Gary

  3. #3
    New Lounger
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    thanks for that Gary - I'll take a good look when I have a few moments spare

    I clear temp files out each day using a small bat file that is loaded on startup so don't think that's causing any issues and we all use the same normal.dot for style sheets and macros, so doubt it's that as we don't all see the same problem.. I'm coming to the conclusion it might be an add-in or a rogue macro causing the issue so I'll dig into it further and see how it goes.

    like all intermittent problems, they're difficult to diagnose but maybe working from the ground up might help

    be interested to hear of any other suggestions as well still

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