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  1. #1
    3 Star Lounger
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    My computer is a Dell Dimension 9200

    I am running XP Professional Service Pack 3 & Internet Explorer 8

    I got an alert on 12-10-10 from Dell to upgrade my Dell Support Center software.

    I did that & now every time I try to access the Dell Support Center, I get the blue screen of death & everything freezes.

    I have to push the button on my desktop tower to turn off my computer & then turn it back on again.

    On the Blue Screen of Death is the following:

    Stop: OxOOOO8086 (OxOOOOOOOO, OxOOOOOOOO, OxOOOOOOOO, OxOOOOOOOO)

    Then, when I turn the system off & re-start it, it tells me that the system has recovered from an error & gives me the following:

    Error Signature

    BCCode: 8086 BCP1:OOOOOOOO BCP2:OOOOOOOO BCP3: OOOOOOOO BCP4:OOOOOOOO

    OSVer: 5_1_2600 SP: 3_0 Product 256_1

    When I try to remove the old version to be able to re-download & re-install the new version, it tells me "The feature you are trying to use is in a network resource that is unavailable."

    How do I get rid of the old version to be able to install the new version or how do I get rid of the apparent parital install of the new version & revert to the old version when I was not having any problems?

  2. #2
    5 Star Lounger chowur's Avatar
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    Try the o'l stand by Revo Uninstaller FREE;RevoMake sure you read the read me note that comes with it.
    Problems cannot be solved by the same level of thinking that created them. -Albert Einsten

  3. #3
    3 Star Lounger
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    My moved my thread to the Internet Explorer forum because I thought it belonged there better than in this XP forum.

  4. #4
    Administrator
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    I've deleted the thread in the Internet Explorer forum. A BSOD is probably better dealt with here.

    Joe
    Joe

  5. #5
    Silver Lounger
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    Stephen, hello.

    Try booting to Safe Mode and use Restore to before this took place.

    Jean.

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