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  1. #1
    Lounger
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    I'm currently trying to help a friend that owns a Dell Latitude 5145. The laptop crashes multiple times per day. I've copied three reports from those crashes at the bottom of this post if you would find them helpful.

    Another symptom involves Windows services and anti-malware apps simply stopping for no apparent reason.

    After backing up his data, I used the onboard recovery partition to restore the machine to factory condition but the problem continued. I ran Vista RAM diagnostic tool and it found no problems with the ram modules. I ran Spinrite and it seemed to find no problems. The machine is still quite new and shows no signs of dust near or in the laptop ports. The fan works.

    I've run a live Ubuntu CD for quite some time with no crashes causing me to think it might be software related.

    If you can make an sense out my rambling observations I'd appreciate your thoughts. Thx very much!

    RonnieV

    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    12/17/2010 7:47 PM

    Status
    Not Reported

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini121710-02.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: d1
    BCP1: FFFFFFFF8B441847
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFFA60010779CA
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1


    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    12/17/2010 8:29 PM

    Status
    Not Reported

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini121710-04.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 50
    BCP1: FFFFFFFFFFFD6C10
    BCP2: 0000000000000000
    BCP3: FFFFF80001C9E95D
    BCP4: 0000000000000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1


    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    12/18/2010 7:33 AM

    Status
    Not Reported

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini121810-01.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 3b
    BCP1: 00000000C000001D
    BCP2: FFFFF80001D10393
    BCP3: FFFFFA6015C7EA70
    BCP4: 0000000000000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

  2. #2
    Administrator
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    If your friend installs Who Crashed it will likely be easier to determine what is causing the crashes.
    Rui
    -------
    R4

  3. #3
    Administrator
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    Also, check for driver updates particularly the video driver.

    Joe
    Joe

  4. #4
    Gold Lounger
    Join Date
    Oct 2007
    Location
    Johnson City, Tennessee, USA
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    Ron,
    Hello... You can also download this free tool called "BlueScreenView" http://www.nirsoft.net/ If it's a "driver" at least it will point you to it. Regards Fred

    PS: Scroll down to "Freeware system tools" it's on the bottom
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  5. #5
    Lounger
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    SOLVED

    Thanks to everyone who provided advice on my project.

    I did download and use Nirsoft's Blue Screen Viewer and found that many different files were associated with these multiple crashes. Since most were OS files that had just restored, for questioned how so many could be problematic.

    It turned out that software wasn't the problem. Even though I had each module of ram had passed Vista's diagnostic tests, one is definitely bad and was causing all the problems. If I run the laptop with if removed, the PC runs fine with the remaining 2GB module. If I swap the module, crashes begin occurring again.

    Reminds me of a principle that doctors in training are taught...

    When you hear hoof beats, assume they're from horses and not zebras.

  6. #6
    Administrator
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    Glad you found it. Intermittent hardware problems are really tough to diagnose. At least replacing RAM is relatively inexpensive. Thanks for posting back.

    Joe
    Joe

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