Results 1 to 12 of 12
  1. #1
    Star Lounger
    Join Date
    Mar 2001
    Posts
    73
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Multiple Personal Folders (Outlook 2000)

    I have no idea what stupid user trick I did, but now I have 2 Personal Folders -- with all the folders in the inbox duplicated. Does anybody have an idea as to how I can undo this?

    Thanks, in advance.

    SJMiller, Chicago

  2. #2
    4 Star Lounger
    Join Date
    Mar 2001
    Location
    Bismarck, ND, USA
    Posts
    451
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    Can you right-click on the duplicate folder and delete it?
    egghead

  3. #3
    Star Lounger
    Join Date
    Mar 2001
    Posts
    73
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    No. When I right click and go to Properties, one of them says: "The set of folders could not be opened. The information store could not be opened."

    On the other two, I can track the location to my outlook.pst file.

    Even if I rename my outook.pst file, and have Outlook create a new one (which is where I believe the trouble happened to begin with), there's 3 Personal Folders.

    Thanks.

    SJMiller

  4. #4
    Platinum Lounger
    Join Date
    Jan 2001
    Location
    Roanoke area, Virginia, USA
    Posts
    3,729
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    Bum registry entry. Easiest is to delete the profile and start fresh - or edit the registry. The pst is listed in hte registry 2 times normally - you will have three entries. if you delete the right duplicate, problem solved. <g>

    look in HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging Subsystem (remove NT for win9x). Of the two identical entires for the pst, in my experience, it's typically the one fartherest away from the 3rd entry.

  5. #5
    Star Lounger
    Join Date
    Mar 2001
    Posts
    73
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    Thanks for the tip. I tried uninstalling/reinstalling Office 2000 and it's still a problem. Then I tried to edit the registry -- and now I have three folders (but without the phrase Personal Folders) after it. Clearly I hacked the wrong thing. The only choice I had under Windows Messaging Subsystem was a folder Profiles and under that a folder called Microsoft Outlook Internet Settings.

    If it didn't duplicate all the mail, I could probably live with it....

    Thanks for your help.

    SJMiller

  6. #6
    Platinum Lounger
    Join Date
    Jan 2001
    Location
    Roanoke area, Virginia, USA
    Posts
    3,729
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    no duuplicates of mail - they all point ot one folder. You could delete all of hte keys containing the pst name and start over... or create a new profile. I think for IMO it's the same as corp, more or less. right click on the desktoip icon and choose properties. Delete the profile and start over - you will lose rules.

  7. #7
    Star Lounger
    Join Date
    Mar 2001
    Posts
    73
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    MJ

    Lesson #1: make backup of Registry.

    Now, I have apparently "hacked" something important, because my error message is "Unable to open the Outlook window."

    I would be more than happy to delete my profile and start over -- no rules to loose. However, I am unclear as to which deskto icon you mean -- the one for Outlook doesn't seem to have anything associated with profile. I'm running Windows 2000, if that helps.

    sjm

  8. #8
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    Warrington, Cheshire, England
    Posts
    712
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    Sometimes the desktop icon is not a 'proper' Outlook icon and does not go into the right dialogue.
    Try Start | Settings | Control Panel and then double click on the Mail icon. This should deliver a dialogue which has a Show Profiles button.
    Click on this and you will see all the profiles for the Outlook installation on your machine. You can then select one and choose the Remove option.
    The field at the bottom of this dialogue box (When starting Microsoft Outlook, use this profile) shows which profile is the default. It will be this profile which is used when you double click on the desktop icon so that's the one to remove and replace (YOUR DECISION!!!)
    Hope you get this sorted.
    Cheers
    Silverback

  9. #9
    Star Lounger
    Join Date
    Mar 2001
    Posts
    73
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    Thanks for the tip. I will certainly file it away in case it ever happens again. I ended up deleting my profile (well, someone else actually did it!) and then we reinstalled Office 2000. Brutal but effective.

    Thanks to all for the help!

    SJMiller

  10. #10
    Star Lounger
    Join Date
    May 2003
    Location
    San Francisco, California
    Posts
    96
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    Mary,

    I'm having the same problem with phantom Personal (and Archive) folders. I looked at the registry entries, but there are 40 keys in the Messaging Subsystem category, several of which have entries saying "Personal Folders." Any clues on finding the entries I need to delete?

    FYI, I tried creating a new mail profile and pointing it at my current PST file, but the new profile also had phantom folders. I looked at its Messaging Subsystem entries and there are 18 of them. None of them has an entry with the words "Personal Folders" in it.

    Robert

  11. #11
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    Robert, MaryJ may respond to your questions, but she is not very active in the Lounge these days. Let's continue to discuss your problem in the thread you started.
    -John ... I float in liquid gardens
    UTC -7ąDS

  12. #12
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Multiple Personal Folders (Outlook 2000)

    To avoid further duplication, this thread is locked. Please post all replies in the thread starting at <post:=646,315>post 646,315</post:>.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •