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  1. #1
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    How to change a password in Outlook 2010?

    A coworker just upgraded from Office 2007 to 2010, and didn't enter her password information completely in Outlook. Now, when she starts Outlook 2010, Outlook doesn't send/receive her emails, but she isn't being prompted with a username/password prompt box to enter her info into. Nor can she find where to adjust these settings in her account details.

    Can someone please explain where in Outlook she can find these settings?

    Thanks.

  2. #2
    Super Moderator jscher2000's Avatar
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    Quote Originally Posted by ben000 View Post
    Now, when she starts Outlook 2010, Outlook doesn't send/receive her emails, but she isn't being prompted with a username/password prompt box to enter her info into.
    Odd. If the user presses F9 to retrieve mail, does the dialog give an error regarding server settings? In that case, maybe the question of password correctness is never reached.

  3. #3
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    First place to look would be clicking the File tab then Accounts And Settings to ensure that the email accounts have indeed transferred over. You can add/change email accounts from there.

    After that, click the Send/Receive tab --> Send/Receive Groups --> Define Send/Receive Groups and ensure that the email accounts are actually set to send/receive as appropriate.

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