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2011-02-03, 10:01 #1
- Join Date
- Dec 2009
- Southern California, USA
- Thanked 0 Times in 0 Posts
Acronis Backup & Recovery Requests Authentication
Standalone workstation w/ XP Pro 32 bit & SP3
User accounts are CMK (as administrator) and Guest (disabled)
Original installation with no password, but created one during the trial of Backup & Recovery (B&R) to try to appease it.
Problem: B&R requests authentication (use and password) when selecting the SCSI tape drive.
Attempted resolution: Have tried every combination of CMK or ADMINISTRATOR and the password (or just blank) I created to no avail. Have tried Acronis tech support, but after almost a week after my request for support, all I have received is a reply saying I have to have administrative rights.
Question: Does anyone know where B&R looks to get the values it thinks are the valid user name and password? DO I need to create a new user ADMINISTRATOR?
Thanks in advance.