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  1. #1
    New Lounger
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    Thunderbird slowdown

    I can go along using Thunderbird for a long time, say an hour or so. I will delete a message, usually from the Inbox, and suddenly Thunderbird goes into hibernation for around a full minute or so. It just sits there with the spinning circle indicating it is busy. Clicking anywhere on Thunderbird will cause it to go white out and "not responding." It will eventually come back, like I said in about a minute or so. This also happens after sending a message from time to time.

    I have used Process Explorer to try to find anything that may be going on. Find nothing out of the ordinary. Have Googled the problem to oblivion, finding no help.

    Incidentally, I used Thunderbird on an older machine, and it did this. I bought a new machine and moved my Thunderbird folders to it. Amazingly, it seems to have brought the problem with it. My computer is a quad core with 32 GB of memory and a 2 TB hard disk. No slouch.

    Gosh, I like Thunderbird, but this problem is messing with my head.

    Thanks for any help!


  2. #2
    4 Star Lounger RolandJS's Avatar
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    Did you leave tbird's default folders as is, or, did you make any changes to where the data folders are? If not, then I'm on a rabbit trail and don't know the answer. Ok, another thought, do you have "assertive" settings on any antivirus or antimalware programs? Sometimes, security settings come at a price, of functionality and/or performance speed. I'm just throwing out educated guesses.

  3. #3
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    Thank you, RolandJS.

    The only thing I'm doing that is "cute" is to run several Add-ons. However, I have run Thunderbird in safe mode with no Add-ons, and it will do the same thing. The default folders are left alone. All folders are kept compacted. All I use is Windows Defender with no aggressive settings. (Used to use Kapersky, but it was creating a lot of problems for me.)

  4. #4
    4 Star Lounger RolandJS's Avatar
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    Ok, I'm going to listen in, learn from the other posters here!

  5. #5
    New Lounger
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    Quote Originally Posted by RolandJS View Post
    Ok, I'm going to listen in, learn from the other posters here!
    LOL. Yeah, me too. I just hope somebody comes up with an idea. I really want to stay with Thunderbird, I like it, but this problem is killing me! It's very much no fun to be going happily along and suddenly take a 60+ second time out.

    Thanks!

  6. #6
    5 Star Lounger access-mdb's Avatar
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    How many accounts do you have in TB? I have four and find that going from one to another it manifests a similar problem. Mind you, it also doesn't mark an email as read either. The only thing I've found that fixes it is to close TB and restart (not too quickly). Another possibility might be your email provider - for example, Yahoo had a cable cut a while ago and it affected TB quite badly as it just timed out - well it actually affected all ways of getting into Yahoo. If you have a webmail account the try it via your favourite browser - if that's slow than the cause is at your email provider.

    If none of the above is relevant, then I can't help!

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    dro (2014-12-03)

  8. #7
    4 Star Lounger RolandJS's Avatar
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    dro, do you have antiviri and/or antimalware that monitors your email comings and goings? If so, it may be possible that even semi-assertive settings are causing a delay; not likely tho. Is there any other program that for some reason interacts with tbird? I'm simply burping up ideas.

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    dro (2014-12-03)

  10. #8
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    Have you explored the Mozillazine.org site for possible answers? They have a forum and a pretty complete knowledge base. From there I note that one common source of such problems comes from, predictably enough, add-ons/extensions/themes. As with Firefox, try starting it in safe mode (without your add-ons) to see if the problem remains, or disable all of them to see. If that resolves the problem, then re-enable one by one to find the one causing the problem. If the problem still occurs in safe mode, then try some more research in the knowledge base there or try the forum, where there are a lot of expert users who could help you.

    Note: Mozillazine is a user-run forum, not an official Mozilla site. You could try searching the Mozilla site, as well, for additional answers.

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    RolandJS (2014-12-02)

  12. #9
    New Lounger
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    Yes, I have tried running in safe mode, but it did not help.

    I have been a regular looking on Mozillazine for help, but nothing found so far. I have Googled to the far reaches of the internet and found solutions for hundreds of problems that I do not have. :-)

    I appreciate all the suggestions and will keep looking. I just turned off global search to see if that might help. It'll take a while to be sure one way or the other, due to the sporadic nature of the problem. I'll report back with any success.

    Thanks!

  13. #10
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    Well, you could always try the solution I was left with when I couldn't fix a Firefox problem I was having. I ended up creating a brand-new profile, not a reinstallation of the program but a new profile, which creates a new set of user settings. From there, with Thunderbird, you would then install any add-ons, etc. Then copy over just your mail folder and subfolders from your original profile, assuming the new profile acts the way it's supposed to.

    Edited to Add: Sometimes it's the profile itself that has somehow become corrupted. This solution works for both Firefox and Thunderbird in those situations.
    Last edited by Mountain Aerie; 2014-12-02 at 23:56. Reason: add'l info.

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    dro (2014-12-03)

  15. #11
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    I think this is a good idea to try. I'll see if I can get around to it tomorrow.

    FYI, I did stop global search, and just had a slow down, so that has no effect.

    Thanks!

  16. #12
    New Lounger
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    Access-mdb, I only have one account. I hope to shortly try Mountain Aerie's suggestion about creating a new profile.

    The worst part of this is that using process explorer and task manager, there is no unusual disk or cpu activity, or anything else. The only symptom is that Thunderbird just sits there not responding for over a minute.

  17. #13
    4 Star Lounger RolandJS's Avatar
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    Does Search Indexer exist within this OS? I pretty disabled internal search index by removing all checkmarks from that l o n g list except for log, txt & doc files. Elsewhere I was told indexing can slow things down. Also, I did tell my tbird that Windows can be allowed to search its database.

  18. #14
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    Quote Originally Posted by RolandJS View Post
    Does Search Indexer exist within this OS? I pretty disabled internal search index by removing all checkmarks from that l o n g list except for log, txt & doc files. Elsewhere I was told indexing can slow things down. Also, I did tell my tbird that Windows can be allowed to search its database.
    Yes, I'm allowing Windows to index that. I just can't imagine that would slow it down when all I'm doing is deleting one email.

    I'll try a new profile later and post anything interesting.

  19. #15
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    I built a new profile and moved everything to it. No more of the one minute slow downs for 2 days. I think this may have been the only solution, as it appears my profile was corrupted.

    With thanks to Mountain Aerie.

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