Netflix won't D/L movies on Firefox; MS Updates

**woodmack** · 2011-02-10 08:48

Within the past three months, my 2009 Vostro 1510 with an XP Professional downgrade won't do two things: First, Netflix, when I try to d/l a movie using Firefox (which has worked in the past) says my hardware is incompatible with their system. So I must access Netflix on I Explorer. Second, as a rule, I have automatic updates turned off. Now Windows Update refuses to install updates manually; I must switch back to automatic mode. Has anyone experienced similar issues? Best, Woodmack

***JoeP517*** · 2011-02-10 09:22

Have you tried an uninstall and reinstall of FF?

For Windows Update, does it scan your system and show you available updates? Have you examined the WU log?

Joe

**physician97** · 2011-02-10 09:42

Apparently the latest Ff is having a problem with the silverlight app and won't play for netflix. Mozilla is aware and trying to fix that from what I am reading.

**woodmack** · 2011-02-10 10:00

Thanks for these replies. Perhaps I should do a uninstall of Ff to be sure the Silverlight plug-in is correct. Meanwhile, just tried Windows Update, using a Ff add-on that gives me an IE screen with Windows Update on it. The updates download, but do not install. I may have also goofed by disabling Microsoft Updates; this may prevent the automatic update system from working.

***JoeP517*** · 2011-02-10 13:33

What happens to WU if you access it through IE?

Joe

**woodmack** · 2011-02-10 18:08

Essentially, the same thing happens. Upodates get downloaded but then a screen comes up itemizing them and says they will not be downloaded. Thanks, Woodmack

***JoeP517*** · 2011-02-10 18:53

What??? Updates get downloaded then a screen appears after they've been downloaded saying they won't be downloaded??? Do you mean the updates are identified as being applicable, you say "go ahead", then you get a message saying they won't be downloaded?

Have you tried the Microsoft Windows Update Troubleshooter?

Joe

**woodmack** · 2011-02-11 08:30

Yes, I went through the troubleshooter. I will, however, retry it. Bizarrely, yesterday, after getting the aforementioned screen, I shut the device off. In the process of its shut-down sequence, it announced it was installing the updates. When I checked later with Belarc Advisor, sure enough, they were there. Perhaps there's been a change and a re-boot is necessary. Thank-you so much for your help. Let's see what happens in a month. Best, Forrest

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