Results 1 to 10 of 10
  1. #1
    Bronze Lounger
    Join Date
    Apr 2001
    Location
    Peterborough, Ontario, Canada
    Posts
    1,450
    Thanks
    0
    Thanked 1 Time in 1 Post

    MS Explorer problem

    I have three Windows 7x64 computers, and on two of the three Microsoft Explorer has quit working properly. All three have Internet Explorer 9 and I am fairly certain that this arose after installing IE9, although with Update Tuesday just two days before it could have been a problem with that. Has anyone else run into this problem?

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts
    Do you mean Windows Explorer or Internet Explorer?

    What do you mean by "quit working properly"

    Have you tried uninstall IE9? Is this the beta or RC?

    Have you checked the Event Logs?

    Joe

  3. #3
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    A good example and a solid reason behind why we make a drive image backup prior to the installation of a major application version upgrade.
    More specific information is required Peter.

  4. #4
    Bronze Lounger
    Join Date
    Apr 2001
    Location
    Peterborough, Ontario, Canada
    Posts
    1,450
    Thanks
    0
    Thanked 1 Time in 1 Post
    Quote Originally Posted by joeperez View Post
    Do you mean Windows Explorer or Internet Explorer?

    What do you mean by "quit working properly"

    Have you tried uninstall IE9? Is this the beta or RC?

    Have you checked the Event Logs?

    Joe
    Thanks Joe,

    Windows Explorer

    Start|Computer (or Games, for example, or worst of all, Control Panel: it restarts Explorer, but Explorer crashes again when you invoke it again) = "Windows Explorer Has Stopped Working". So much for uninstalling via Control Panel.

    RC (Beta was never installed). The computer that does work is full 64-bit Office.

    Haven't tried your suggestions yet, but I will do so. I have this on two machines (one desktop and one laptop) so I'm very surprised to be the only one with the problem. The computers are as different as day and night so far as installed applications are concerned, and one is Windows 7N and the other Windows 7. I do have a prior backup of one but not an immediate backup of the other.
    Last edited by peterg; 2011-02-12 at 02:15. Reason: Expanded explanation

  5. #5
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    12,519
    Thanks
    152
    Thanked 1,398 Times in 1,221 Posts
    Installing the IE9 RC had no effect on my Windows Explorer.

    I actually find Windows Explorer the least reliable visible part of Windows 7. On my laptop, quite often, it stops refreshing folder contents or desktop contents and, sometimes, opening a folder takes a lot of time, until I kill the process and start it again. I also get a random crash, once in a while. This was the situation right from day 1 of Windows install on the laptop. It's more robust on the desktop (x64), but it also does its thing once in a while.

  6. #6
    Super Moderator jwitalka's Avatar
    Join Date
    Dec 2009
    Location
    Minnesota
    Posts
    6,792
    Thanks
    117
    Thanked 798 Times in 719 Posts
    Sounds like explorer is having a hard time reading your disk. Try checking your hard drive by running chkdsk c: /f .

    Jerry

  7. #7
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    12,519
    Thanks
    152
    Thanked 1,398 Times in 1,221 Posts
    Quote Originally Posted by jwitalka View Post
    Sounds like explorer is having a hard time reading your disk. Try checking your hard drive by running chkdsk c: /f .

    Jerry
    All it needs to refresh properly is for the process to be killed and restarted again. It does the same on the desktop, just less often.

  8. #8
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    Attempt to run the system file checker utility to see if it can repair the faulty windows explorer, do so from an elevated command promt.
    After opening the elevated command promt, open taskmanager and kill the windows explorer's exe, then procede with the sfc /scannow.


    sfc /scannow
    To See and Read the SFC /SCANNOW Scan Results
    NOTE: When SFC runs, it logs it's actions to the C:\WINDOWS\LOGS\CBS\CBS.LOG. This will show you how to see only the specific SFC entries with the [SR] tags in the CBS.log. This can be helpful to show you what files SFC could not fix automatically if you wanted to try and manually replace them.
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
    Type the above in elevated command prompt for details from the CBS.LOG.

  9. #9
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    12,519
    Thanks
    152
    Thanked 1,398 Times in 1,221 Posts
    Thanks, Clint. No references to explorer on the log. Will see if any of the fixes done will help with explorer.

  10. #10
    Bronze Lounger
    Join Date
    Apr 2001
    Location
    Peterborough, Ontario, Canada
    Posts
    1,450
    Thanks
    0
    Thanked 1 Time in 1 Post

    Got it

    The problem may have nothing to do with IE9, because I may have made any number of identical program changes on both machines.


    I was positive the post that suggested drive errors were the problem was correct, because when I tested them both showed drive errors. That seemed odd to me, until I remembered how many changes were made in a short period of time. When I corrected the drive errors the problem remained.


    I got the cure thanks to a little trick that was posted by Joe in a different context. That was a thread on restore points in which he suggested putting a shortcut on the desktop. I realized that I would have a pre-IE9 restore point, but without Explorer, how do you get to your restore points? For that I used Joe’s shortcut (which I obviously had to have before the fact). Because it is a shortcut, it bypasses Explorer completely. Now Explorer works perfectly, with IE8 restored. IE9 is fine on my other 64-bit computer, but I can’t afford to experiment with these two.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •