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  1. #1
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    Windows 7 64-bit and Creative Labs soundcard

    My 64-bit Windows 7 doesn't even recognize the presence of my Creative Labs X-fi soundcard. Creative Labs has a driver for this configuration, but if Windows doesn't even know that the soundcard is there installing the driver doesn't do any good. In fact, the driver won't even install unless Windows recognizes the soundcard. Does anyone know if there's a solution to the Windows 7 compatibility problem with Creative Labs Soundblaster soundcards?

  2. #2
    Super Moderator CLiNT's Avatar
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    I've had that happen to me twice with my X-Fi while doing rebuilds on the same board.

    1
    Boot into BIOS and see if it shows up there, also ensure that the default on-board sound is not enabled.

    2
    I removed the card and reseated it back in it's PCIE slot and it was recognized thereafter.

    Ensure you power off the computer completly and take electrosatic precautions while working inside. If there are cables attached to the card remove and reseat them as well.

  3. #3
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    CLiNT, thanks for the suggestions. The only sound that shows up in the BIOS is the on-board sound. I'll have to turn it off since that's what I've been using. I'll try the X-Fi card again. The on-board sound isn't bad, but I should be able to use the card (If I can get Windows to cooperate).

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    It seems like I stumbled across a solution. I put the card in another PCI slot on the motherboard. The software that comes with Windows 7 for Creative X-Fi soundcards seems to work. But the software (driver, control panel, diagnostics, automatic update) that come from Creative Labs won't install. The Creative Labs software says that it can't detect any of their products in the system. I think that maybe they don't support this particular soundcard (X-Fi XtremeMusic) any longer. Anyway the soundcard can make music with the software (control panel & driver) that come on the Windows 7 dvd.

  5. #5
    5 Star Lounger chowur's Avatar
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    Problems cannot be solved by the same level of thinking that created them. -Albert Einsten

  6. #6
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    lol, when I try the latest driver from Creative it says that it can't detect any Creative product on my machine. When I try the version of the driver previous to the latest it says that I already have a newer version of the driver installed. The "newer" driver must be the one from the Windows 7 dvd. It would appear to me that MS and Creative might need to get a little more "in synch". Anyway, Chowur, thanks for the info.

  7. #7
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    Did you try the "Product Identification Module update" at the Creative site before the driver update?

    Joe

  8. #8
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    Never heard of it, but I'll find it and give it a try. Thanks.

    p.s. Later...I couldn't find the "Product Identification Module" anywhere on the Creative website. Creative is definitely not customer oriented. If I ever buy another sound card it won't be Creative/Soundblaster.
    Last edited by Curious142; 2011-02-15 at 18:31.

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