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  1. #1
    New Lounger
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    Outlook 2010 won't open

    Running Windows 7 and Office 2010


    getting error message:

    "Cannot open your default email folders. The file c:\users\owner\documents\outlook files\outlook.pst cannot be opened."

    Have tried scanpst but this, too ends in error.

    Been chasing this around all day. Any help would be greatly appreciated.

  2. #2
    Administrator
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    Seems as though the PST file is badly corrupted. Do you have a backup?

    You could move the PST file to another folder and let Outlook create a new PST file.

    Joe

  3. #3
    New Lounger
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    Joe, sorry I took so long to get back. Here's an update:
    This problem all started with a spontaneous uncontrolled reboot (pehaps due to a power surge?). The first problem I ran into was the one I originally posted. I tried scanpst , a repair of Outlook , restore point, open in safe mode , etc,etc. None worked. In addition I shortly had major errors issues with ALL of the Office 2010 apps and subsequently with Quicken , skype and several other programs. Runtime errors and page faults and BSD's oh my! After several days of chasing these problems individually and collectively a friend suggested that it sounded like a profile problem. Doh! says I. How did I miss trying that. I created a new profile.... et voila!It was a pain in the rear restoring all of the settings and personnal stuff but much better than being out of commission. Lesson learned: If at first you don't succeed back off and look right under your nose.

  4. #4
    Administrator
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    Yes, creating a new profile is a gigantic headache. Glad you got it resolved. Thanks for posting back.

    Joe

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